IndiGo — Uncooperative and very rude and careless behavior of the ground staff

Address: New Delhi, Delhi

I had a Group booking in indigo flight from Delhi to Goa for the date 27th March 2014 with the below details. Flt # Date From To Depart Arrive Seat # 6E321 27th March 2014 Delhi - Goa 11.20 am to 01.50 pm Booking reference: P3FNSH I would like to address the concerned authority about the subject matter Hi this is Yashodhra Chauhan, along with my 2 sisters named (Ankita Chauhan and Laxmi Pandita) I had booked the Flight no (6E321) Delhi to Goa 11.20 am, I reached to check in counter 40 minute before and they didn’t allowed me to board the flight as I was just 3-5 minutes late, because half the counters are vacant, and there was very long queue and when our turn came it was around 10.40 am. But they could have allowed me along with my 2 sisters, three o[censored]s Traveling first time; I requested many times all in vein but they did not allow us, I told her that Its your mistake, I am in the queue from past 15 minutes no body intimated about the closure of the counter .The response of the lady in check-in counter is so bad. She said it’s closed and talking to someone else and no even minding me. I was standing in queue before this. If I calculate all the time i reached the counter in time and they dint allow me to check-in. They are not refunding the money for the ticket too. They said they will accommodate in next flight in the afternoon and i have to pay Rs 7100 extra/ person = 21306..It was so Humiliating for me, because we don’t carry that much cash with us, with no option left I have to pay the fare difference for the next flight Of Rs 21306 through my Credit card. I NEED THE MONEY BACK. it was horrible experience with the indigo Ground Staff. I need proper justice as the delay was caused due the authority's own concern and eventually passed on to me. Regards Yashodhra Chauhan [protected] [protected]@gmail.com