[Resolved]  IndiGo — Wasn't given Boarding pass and ground staff very rude

Address: Bangalore, Karnataka

I was traveling from Bangalore to Hyderabad on the 16th(Sunday) of February, My flight was to depart at 1500 hours, which was rescheduled to 1700 hours. I was at the airport by 2PM. But since on the outside screen, the message displayed said that the flight was again delayed by 25 mins and the ETD now was 17 -25 hours. But after I reported at the counter, I was denied the boarding pass stating that your flights were over-booked. But, I was at the counter by 16;57 hours, about 30 mins before ETD. I was also treated shabbily at the counter by the Indigo ground staff named Shwetha(ID no. 11023) and Sandhya(Id no. 11924). I had to pay extra to travel by the 8PM flight, which was unfair. I want an action immediately and the extra money I paid of Re.3657/- . if I don't get a reply within a day or two, I will be forced to go to consumer court against this.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5623
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information