Indraprastha Gas Limited [IGL] Complaints & Reviews

IGL has added an incorrect amount of INR 500 in the bill which I have already paid.

This amount was added in the bill without any prior notification or consent. I have called and raised a complaint multiple times. Every time, they say that it would be resolved soon but nothing happens. Disgusting customer service to say the least!

The BP number is [protected] and the complaint number is 32775.

Dear Sir/madam,

We would like to inform you that on 30th September 2022, we have mailed you for changes and corrections in your bill, in which we have also given the photo of the meter reading. In response to which you issued us a ticket number [protected] on 01 October 2022 and asked for 10 days time. But our problem remains as it is. Today, even after 28 days have passed, only the ticket number is issued by your executive. We are very upset with this process. This is not the way and you make foolish consumers. You are again requested to look into our problem.
Thanks & Regards

K Kumar

[protected]

Bill amount is not genuine please check my bill
Bp no.[protected]

My BP no for IGL PNG connection is [protected]
I am waiting for the connection since 1 year and nobody in IGL cares. Please help.

Name- Prem Shankar
Contact- [protected]

I applied for New IGL connection long time ago. My BP no is [protected]. I have been following for the connection from last 5-6 months but no one has visited my home for connection. I call IGL customer care every week from last 3-4 months to register complain and they promise connection will be done in 4-5 days but connection is still pending.

There is no standard process or escalation matrix to file the complain.
br...

I am new IGL customer (BP No.[protected]). IGL team has installed new meter and gas pipeline in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action has been taken.

Now in our building everyone is enjoying igl gas supply but we are not able to enjoy services because due to this improper installation and chances of leakage.

I am new IGL customer (BP No.[protected]). IGL team has installed new meter in my kitchen such a way that I am not able to open shelf door. The door of shelf always hitting copper pipe & chances of leakage always there. When they guys installed it at the same time we told them but they said we will change it later on. But it's been more than a year. Multiple complaints raised on IGL Twitter and IGL area manager but no action has been taken.

Now in our building everyone is enjoying igl gas supply but we are not able to enjoy services because due to this improper installation and chances of leakage.

Your team in order to provide gas pipeline service to some flats in the building has ruined the road in front of our building for months now. This is the case with multiple roads across the area. I see multiple such complaints against your company across consumer forum boards. Lane in question is in front of C54 Panchsheel vihar Rama apartments, Panchsheel Vihar, Malviya Nagar, Delhi 110017. When your people were laying down the pipeline 1 month back they had on multiple occasions said they would repair it within a week. Since then multiple senior citizens have suffered grievous accidents. My own car has fallen in a ditch which gave way due to the rains. This has led to the damages worth 10000 this last week. We as a community are suffering. Your people are going around saying the roads will now get repaired when the government repairs them. You have left your pipes here proof that road digging was done by you. We have secured 300 plus signatures and will be sending the same to media houses and the CM. We will also start posting on social media and consumer forum networks to let the country about the illegal practices perpetrated. Please take immediate action before this becomes something more than what it needs to be. Refer pictures attached

BP No [protected] and [protected]
IGL supplying PNG in Delhi is not paying any interest on Security Deposits of Rs 6000/- for each connection.

On the other hand a similar company BSES supplying electricity in Delhi is regularly paying accrued interest from time to time by adjusting interest amounts in monthly bills

It is unjustiable before Law
Thanks
Capt Jit Singh Retd

IGL supplying PNG in Delhi is charging Vat @ 5% on physical sales /consumption of PNG gas where as In case of NO consumption of gas, GST @ 18% is being charged on minmum chargeable amounts (less than 4 SCM).
It is unjustifiable before Law
Thanks
Capt JitSingh Retd...

Hi Concerned Team,

I applied for IGL pipeline services 2020 under the below details

BP no.- [protected]
Mobile no.- [protected]
Name- Jagdeshwari Devi
[protected]@gmail.com

Due to changes in plan, we withdrew the process and no meter was installed until then Refund process request on date-10-Nov-2020 which was resolved on 05th Dec 2020. We got the payment as well on...

I have requested for sending my bill through email: . But I am not getting hard copy bill as well as bills through email.
Evry time when I receive reminder, I immediately pay the bill amount with fine. Because of not getting bill at all, I am not able to pay the bill before due date. Please arrange to send the bills through email regularly.
Also, please make necessary corrections in my name as mentioned below:

Dr. Vijay Trimbak Chitnis (Dr. V. T. Chitnis)
BP No. [protected]

Sir, I have paid IGL bill rs 2510 on 13 sep, 2022. On 05 Oct, 2022 I have received bill rs 3384, it is too much as per my gas consumption. Further it is informed that no one from IGL come to my house for reading. They rendumly generate the bill approxmetaly and sending to customers. Please look into the matter and resolved my complaint and send me genuine bill please.

I have use very little but my bill rate much higher.

I had contacted with igl company again and they sended a worker named Ashish again and they always say that they will come in few days for connection. It's being 20 days they had done with connection outside but they are not doing connection at home.

Our neighbours EG-6, inderpuri, new delhi, seems to have a leakage problem. When we open our rear door, we find pungent smell coming. Kindly get it checked. We don't have pipeline gas in our house.

Respected Sir,

This is to state that I am the owner of the Flat no. 883, sec 14 pkt 1 Dwarka which is under construction. I found that IGL pipes are blocking the way in construction. Due to safety and security purpose of labour, I request you to get the pipes removed as early as possible, so that labour can proceed the work.

Your early action will be appreciated.

Thanking you,
Yours Faithfully
Padma Ramnani
[protected]

My bill is to high this time its 2094 and we not even using this much of gas so pls do something for it i cant pay too high amount every month so pls check other wise i will remove this service
my CA NO. [protected] you can check my previous statements ass well i have cleared everything but now its to high to afford.

To The Customer Care Incharge
Indraprasth Gas Limited(IGL)

Sub: complaint for fraud
Sir,
I, Ishwardas, resident of 32A Pocket A12 Vaishali Apartments Kalkaji Extension, wanted to tell you that on 2/8/2022, I called at customer care number of Kalkaji [protected] regarding that I am a non consumer and gas pipeline is being removed infront of my house and I want to do modification there, for which A boy named ‘Virender Kumar Verma’, from centre came for site visit whose phone number is [protected] . That boy inspected the site and he told us to remove 20 m pipe and he told us that it will charge Rs. 5539, but when I asked him how to pay this amount then he told me that I will have to pay by cash as I am a non consumer of png. He gave me a slip/receipt of IGL of Rs. 5539which is fake. When I asked him for the bill, he told me that bill will be given later on and he took Rs. 5539 cash from me. I checked at the site then I came to know that he overcharged me as length is not 20 m and modification is not done even for 10 m.
So I request you to grant me the refund of overcharged amount and investigation is done regarding, how that boy took amount in cash.

Enclosed Documents- Slip/Receipt.

Thanks
Regards
Ishwardas
[protected]

Vide invoice no[protected] dt 16.9.22 for Rs.1745.28, including Rs.500/- as Additional Consumption Security Deposit which is totally arbitrary. The additional charges s'd be refunded immediately failing which matter will be dealt at ministry level through RTI/legally.