Indraprastha Gas Limited [IGL] Complaints & Reviews

The company has not installed the pipeline that it was supposed to. I am a resident of India and I had registered for the services provided by IGL . I have called the company several times but they have been putting it off for almost an year now. As a result we have to keep buying gas cylinders till date. Please hurry the procedure of final installation, the entire building's residents are aggreived.

Hi have applied connection on 23rd of May 2023. The security amount of rs 7000 also deducted 2 weeks back. whenever we are calling to customer care they are saying we are assigning a installation Team for you new connection but from last 2 weeks no one visited. I need clarity on it. Registered mobile number is [protected]. Kindly arrange a call back on this number with perfect solution this time. this is seriously frustrating situation now...

My B.P No is [protected].. I made a complaint to your customer care vide my e-mail dated 23.03.23 in which it was pointed out that I cleared payment for the consumption up to 1564 units against the claim lodged through your invoice no[protected]. In the next bill an amount of Rs.761.59 was claimed showing the consumption as 0 unit. Nobody from your company came to take the reading and the amount was paid by me treating the same as an interim bill. But your next final bill no[protected] had not taken this amount of Rs.761.59 into account. This may please be checked into carefully and the said amount of Rs.761.59 which had been paid to you may kindly be refunded at the earliest.
Yours faithfully,
A.K. Majumdar

We have applied for new connection at our home on 25 Jan 2023and deposited necessary documents and made the payment. Everyone in neighborhood has got it. we were told that in 2-3 weeks it will be installed but its been 5 months and yet we haven't received any response regarding installation. Infact the previous person asked for bribe but now since he has left still no progress.
i stay in sector 48, sohna road, gurgaon haryana-122018

I am Harsh Mittal, Resident of 490, Kambal Wala Bagh, New Mandi, Muzaffarnagar, Uttar Pradesh, 251001.
A few weeks ago, our neighbour got his pipeline installed through IGL and for that they dig multiple holes in the road but did not clean the debris after which has coused many accidents nearby as thet afre children playing in our area and they have collected debris in various areas and no one came to clean it even after complaining many times on their Customer Support by the neighbour.
I wanted a proper and fast action in this regard by IGL as soon as possible.

Gas flames is bi-directional upward and at bottom also leads to wastage and accidental damages to gas stove as well
And all this beacause your engineer has done something to my gas stove to make it compatible with supply

Since your engineer starts the gas connection and does something to the gas stove for working but after they left we check and when gas stove is used at it full capacity flames direction in bottom is more

Since 2020, the meter has been installed but even after multiple complaints the connection has not been activated. BP number: [protected]. Please activate immediately. Mail id: [protected]@gmail.com

Today (16th May 2023) two people had come from IGL to complete the installation of my Gas Connection at my residence (T4-1803, Sunworld Arista, Sector 168, Noida).
Out of them, Mr. Rohit (Mobile No. [protected]) charged my wife Rs. 500 for the Gas pipe and for changing the inlet of my stove from the left side to the right side. I understand the IGL does not charge for such services but you may please confirm.
I am attaching the photos of my meter and the work done for your reference.

Sir/Ma'am I want to complaint about the gas smell in our street. There is gas smell in our whole Street which can cause harm....

I applied for a new connection on the 6th April. For which I had to subsequently follow up and got the documents submitted two weeks later, because no one from IGL cared to reach out to for the same.

Such a laidback service. I had to later follow up for the next steps as well. No one from the induration team did reached out to me. The payment was done on the 27th April.
Now we are sitting across half of May and the connection has not yet been installed.
Please give me a contact to raise a grievance and get this escalated.

I have received a bill for Rs. 2000+ due from July 2022 till now.
Whereas, every 2nd or 3rd-month somebody comes to my house, takes the photograph of meter and I pay the due bill.

Now you are telling me that those bills I have been paying were estimated bills??
This is total scam. Who are those people who enter on your behalf? Why am I receving those bills regularly from you? Why this big bill now?

BUSINESS PARTNER N0. [protected]
call me on [protected]

My BP No.[protected].

Sir,

I have applied for new connection from one and half years. Gas pipes have been fitted in my residence at B-68, Ist Floor, Old Jankipuri, Near Bal Bharti Jain School, Uttam Nagar, New Delhi-110059. Meter has also installed. But now formal connection in earth has been given so far despite repeated reminders. The colony has several IGL gas connection. It is requested that new IGL gas connection may please be started at the earliest possible.

Thanking you,

Naresh Kumar Jerath and Sudha Jerath
Mobile : [protected]

Sir, I filled cng in my car on[protected] at 07:55 AM moti Bagh (Shantipath) the person of station call me sir your cng is filled I give the money Rs. 415/- but I reached hardly 100 meter the meter of car show the same reading as before the filled, in busy scheduled I not reached the station on same day but tomorrow I reached the station and call the station lady staff manager but she refused me to solve the problem. So I requested you sir please solve the problem because they cheated me in fraud case.

Thanks sir

Madan Kumar
Transaction ID
T2305040755017047007801

Sir I have applied for IGL se se connection on 10th april which name is Ekta Gupta plot no 15 d 9 2nd floor site columbus bp no [protected] please I request you to get my gas connection done as soon as possible because very There is a problem, whenever you call the customer care, they say that it will be done by tomorrow, but till now it has not happened, I have deposited the security, but still this is the solo service of IGL.

68B Dda Flats pandav nagar new delhi 110008

After multiple reminder to the contractor .digs nd pit in our locality not being repaired ..after this rain situation got worsen ..our vehicle stuck in them ..some times kids playing outside fall in these pits nd digs .. Delays Instalation of igl gas by digging the pit but digged pit is not filled in despite many call to contractor assigned for digging and picking debris . You are requested to resolve the issue and collect debris and arrange proper cementing of digged pit...

69B Dda Flats pandav nagar new delhi 110008

After multiple reminder to the contractor .digs nd pit in our locality not being repaired ..after this rain situation got worsen ..our vehicle stuck in them ..some times kids playing outside fall in these pits nd digs ..

Complaint Connection Restoration Delays
Instalation of igl gas by digging the pit but digged pit is not filled in despite many call to contractor assigned for digging and picking debris . You are requested to resolve the issue and collect debris and arrange proper cementing of digged pit.

I've visited IGL customer center at shalimar bagh on 24/04/2023 and paid all pending dues upfront. Ticket number - [protected]

1) There was technician visit same day at my house and he asked me for buying restoration equipment from outside. Strange?? as connection is old and they do not have these parts in their inventory. Strange again??
2) Till today[protected], we live in digital era unfortunately IGL is still in stone age, where my payment is not reflected in their system and hence restoration work cannot start.
3) Today I got whatsApp message from +91-[protected] asking for payment of 6900/- INR else my connection will be disconnected. Upon sharing the receipt for 6500, still she asked to make payment of 500 for restoration charges. This seems scam in broad daylight. Please investigate and the authenticity of this caller who has IGL logo as DP.
4) Finally, what is the ETA for my connection restoration? DO i need to bribe? That's what is expectations I believe as i speak to IGL individuals on ground.

Hi, I applied for IGL gas connection back in Aug 2021 and paid the security deposit as well but till date I have not heard from anyone on my connection status. I have called customer care so many times, every time they say they will forward my complain but yet nothing. Please help to get this connection activated soon.