IndusInd Bank Complaints & Reviews

Hi, I am Sadakathullah Khan. I own a credit card with Indusind bank. First time I delayed in making the payment but did pay them. My bad I paid Rs.300 less For the amount of Rs.300 these bank people tortured me a lot over the phone. They forced me on not paying the amount online as I always do and wanted to send someone home to collect the payment. I use to get frequent calls from [protected], [protected]. I clearly told those people that I am in a meeting now and can’t talk to them. Despite of the fact they continuously called me upon me not answering the call. In the meeting my phone in vibration mode going crazy in my pocket. This was the best mental torture that I ever had. There was a person who called me and wanted me to send some screenshot of my bank page after logging in. I said I am not going to share any screenshots but he became angry and forced me to send the screenshot. I did not send anything to him and rejected it. This is real crazy. Please stop giving me mental pressure and torture like this. I have a good credit history of paying on time. I had a miss once and this mental torture is too much I request to listen to all the conversations that the bank made to me regarding payment and take appropriate action against each one of them. My card number: 4412 xxxx xxxx 2005 Regards Khan

i am opened account my choice number via online in coimbatore branch, and transfer as first deposit money 25000 rupees, on 21st may, 22nd may the bank person came to home collect needed document, said within six days you will get the cheque and debit card etc.. after ten days i am get . after i am call him on 2nd june, then he said the cheque will get by tomorrow, after few hours i am get sms alert your account opening document receive you get the all related document within six days, its mean that person only send the document after i am call him on 2nd june, then i am send him sms this is very bad you just send the document today only, then he not any reply, then i am mail to the bank they also not reply correct.today i get the email there is issue on my name, think after 13 days they got the name problem they are eat my money 25000. there is no any issue, he dont like i am open account online that is the issue. today i am call him he said there is issue, i told him give my money back he said its may be you get via dd or other way, any way tomorrow i am going to the lawyer file the complaint via consumer court, to get my money back.my advice please dont open any accoun t with indusind bank

Dear Ms / Sir, I have A/c No 0014-Z[protected] at your Sector 8, Chandigarh Branch I am receiving SMS daily informing my combined balance as on date. On 18.03.2014, I was informed thro' SMS that my combined balance is 63, 237.06 whereas, surprisingly, next day i.e 19.03.2014 I got SMS that my combined balance is 60, 866.92 without any transaction I lost Rs 2, 370.14 I visited your branch on 27/28th to understand the reasons. I have been informed this has happened due to some internal operational problem and would be sorted out immediately. Moreover I was informed that my account is INACTIVE. I submitted all necessary documents and withdrawn Rs 5000.00 to make my account ACTIVE During this period, I tried to withdraw thro' ATM card but could not retrieve my ATM card from the ATM M/c as I got message as UNAUTHORISED user I again visited the branch and got to know my account is still INACTIVE account My request is to recover Rs 2, 370.14 and to activate my account V M Vasishta

Sir, I am BasuDeb Roy, taken car loan for indigo car number : WBO4F3225 from the person Vivek Thakur, Indusind bank, Kolkata branch on Aug 2012 for 4 years. Its 1st installment was 13940 rs. and remaining 46 installments of 13610rs. This all installments are given in cheque. 22 advance blank cheques already given to your bank. First 5 installment was fine but at 6th installment they charged 13800 without informing me thats why cheque is bounced (because of this my reputation was degraded and 400 rs bounce fine is also charged). When I ask Vivek Thakur about this 400 rs then he assured me that he will adjust it by 200 rs in 2 months. Then on march 2014 I asked loan statement for my IT file then I came to know that approx 1800 rs overdue is there. About this when I talk to Vivek thakur but he did not reply me. On 26th may 2014 he called me to ask for cheque bt there was one cheque remaining with him when I asked him about it he said it was gone to chennai by mistake. When I went to his office to ask about overdue ten he said and accepts that it is there technical problem so the cheques arrived late and there is overdue of amounts.For all this why I am harrased so much, this overdue is because of there mistakes so why should I pay for this..? So I want to complaint please see the situation and reply me..

Iam Jaisheel.M from Hyderabad with Loan No ECS D-INDUSIND BANK INSTAL-5851804, i have completed 23 installments sucessfully, last month i've called up the officials for certain department for my NOC certificate and my loan details, they asked my number and name as i provided, they said they will get back to me ASAP, but i didnt received any of the call from bank officials for my queries. Post on 24 i received a call from [protected] for payment of my EMI and check bounce charges. I said iam not ready to pay the check bounce charges, but i will pay only my Last EMI on Rs 2573/-. please take necessay action

Hi,
My Name is Neil and I had taken a bike from the honda show room in Adyar, Indus bank had provided me a loan out of which I had put in 12000 my self. In a week the bike stopped working and when I had contacted the showroom regarding this many times there was no response, I had refused to pay my loan as there was no support from both the banks side and the showrooms side in fixing my problem. Now they have contacted me and are asking me to pay for 3000 and get the bike repaired and also to pay the loans with the late fee. I have refused the same.

Respected Sir, I have open a Demat Account in your Prince Anwar Shah branch in Febraury 2014 through Vishal Kapur . But up to now i am not get Welcome Kit . I have got the pin of Atm but no welcome kit. Whenever i call your employee Vishal & Nirmal never pick up the phone . Before opening the account they treat well but after opening the account they give very very much poor service. What did i do I don't know ? Kindly take serious action about it Thanking you Rajesh Ranjan Mb. No.-[protected]..

In November 2013 i have registered a request to close my account and indusind bank wanted me to some lean amount of 800. I have paid 800 and after that due to their system problem they have not closed because the account lean is again increased and again i havee paid some 500 from my account. after everythin done they turned up after 2 months and wanted me to pay 1500 for last time to close my account again its a lean and i did that. Till date the account is not closed and the lean amount increased again to 541 rs. Really a poor IT backend they have and no good softwaree control they have to monitor these things. I don know how these people are running the big bank by keeing these poor system that directly affect customer. My branch is cominbatore Account datails are given below Acc Number:[protected] Customer id: 10668000 I am sure being with this bank is unwannted trouble

Sir, I made a shopping on 4/1/2014 for Rs 2665.00 for which the payment due date is 25th february, 14 but due to non existance of branches of your bank neither the vicinity of my residence nor near my work place. Again on 1st March, 14 I have utilised the card for Rs 531 for which the payment date is not due yet. But your customer care department has informed me that late payment interest would be charged on this Rs. 531.My question is that why the interest would be charged on the amount for which the payment due date is not yet been over. Even the clarification of the current payable amount has not been given to me. But as a customer I have the right to know the details of the charges. please send me the details of the calculation of the due amount under the above card immediately to enable me to make the payment without any doubt. Thanks & regards, Nilay Maitra

hi i have taken personal loan of amount rs. 5.7lakhs from indusind bank.and the money is disbursed in my account. i was in constant touch with the bank employee amit chauvan . and he promised me that he will send me scan copy of agreement before amount disbursement . but till date ( after 2 weeks ) i havent received any agreement yet. i am constant calling amit and dropping him email regaridng scan copy of agreement but he is not picking up my call and not replying any mail. wat should i do in this scenario. my personal loan account no. is [protected]

I had a fixed Deposit with Indusind Bank for Rs.5 lakhs. When I was returning to Dubai last year, two people from the bank approached me and got me to sign some forms purportedly relating to my account, but I later found that they have been debiting my account with Rs.1 lakh towards THREE INSURANCE POLICIES each for Rs.20 lakhs. If anyone has a similar experience from Indusind Bank, please email me at [protected]@gmail.com and share your experience. Thanks. Felis Leo

I've a current account and they had deducted some money saying service charge and non-maintenance of minimum balance and later they promised that it was their mistake hence the money will be reverted soon. I waited for 3 months and till date have received nothing but fake promises. I've dropped a complaint into RBI hope they address the matter or else I will have to forget the reversal amount and close down the account.

25-12-13

My Husband Mr.R. Vandhia Devan who was a borrower of vehicle loan in Coimbatore branch bank become seriously ill on[protected] and was admitted at KMCH Coimbatore and underwent brain surgery on 17-12-13. He was kept in ICU and the fact was informed to Bank Manager Mr. Vasu Devan promptly. The loan dues pain regularly except delayed in payment during last three months, Bank Manager sent the collection Boy Mr.Kathir to check the ailing patient (My Husband) at ICU without my knowledge although I have present before ICU, collection Boy at the instant of Bank Manager was able to reach my Husband at ICU without my notice and had long argument / discussion over the outstanding dues.
This action of collection boy caused panic in the mind of my Husband and His Health deterioted further severely. Further He was kept under ICU for longer duration till 24-12-13 and his recovery from surgery extended. I would like to get reply from you for the following
1. Is it correct to torture a patient who is kept in ICU at critical stage after Brain Surgery?
2. How such unethical behavior towards a loan borrower from your bank who pain most part of dues regularly?
3. Who gave the right to your Bank Manager to keep my Husband’s Life at risk and made to suffer mentally and financially?


In this regard you treat it as my affidavit that any further damage / detoriation of my husband’s health will be held responsible by your Bank.


Mrs.G.Hepsiba Sumitha,
Guarantor & Wife of R. Vandhia Devan.
[protected]@yahoo.co.in

Without informing me, my savings account no[protected], with Seethammadhara Branch, Visakhapatnam was debited by Rs 393-26 continuously for seven months, from Jan 2013 to July 2013, a total of Rs 2752-82, towards AMB charges. On my depositing adequate amount, they stopped debiting my account.( Had they informed me, earlier it self, I would have deposited adequate amount in to my account.) On my request by letter they assured me that the amount will be re credited into my account.
It is six months, but the amount has not yet been credited.I have gone to the Branch, more than ten times, reminding them.But the officer concerned gives lame excuses.
I request you to refund the amount debited, at an early date.
Thanking you,
K.LakshmanRao, International Member, Amnesty International, London
Kranthi Towers, Flat -T-3, Seethammadhara, Visakhapatnam-530013, AP, India
Mobile-[protected]
[protected]@gmail.com
.

Dear All, I want to highlight the fact of How Indusland bank officials are operating & working in Hyderabad when processing the two wheeler loans . I have taken two wheeler loan from Indusland bank in the Month of October -2012 from Honda Showroom in Somajiguda Hyderabad. Following events followed right from me approaching them for quote and till purchasing the bike. 1. I have made an inquiry with Honda Showroom in Somajiguda Hyderabad and finalized the bike Honda CB Twister -Drum/ Electric start model. 2. The quotation which was given to me at the showroom for onroad price is 56, 608/INR. They have suggested me to go for Loan as i asked them about EMI option. 3. The Executive ( Jehangir) who approached me from Indusland Bank showed me about the down payment & EMI option for purchasing the vehicle. Total Onroad cost of Vehicle- 56, 608 INR Downpayment Made: 22, 406 INR Financed Amount- 34, 406 The EMI that was agreed was about 2, 000 INR per month as agreed and total duration was for 2 years. Intitially after everything was done and processed and to my surprise the file did not get closed for almost 2 months and i was never initimated of following hidden charges & misrepresentation of the total loan amount. According to their statement given to me recently, Following is their hidden & extra charges: 1. Processing Fee: 2. Documentation Fee: 3. Personal Insurance( which was never opted again) Fraudulently there was an agreement made on my behalf showing that i have financed the amount of 39, 500 INR from the Indusland bank where in the amount was 34, 400 ONLY as per my agreement which i have singed and receipt. According to the receipt and documents given to me: Total On road cost of price: 56, 606 Down Payment Made: 22, 306 Finance Amount- 34, 400 They have added additional 5100 amount in the loan amount which have never been agreed in writing with the official or the bank. The Officials of indusland bank in Somajiguda Branch has fraudulently manipulated the information to process the file and put on additional charges on my account. I request all the concerned senior authority of the Bank to look in to act of deception & forgery by their officials and putting the burden of extra payment on behest of the client. I wanted to foreclose my loan however because of this manipulation & fraud, i have dropped my intention of foreclosing the loan and henceforth will stop the payment towards the EMI & take up the matter with Consumer Court. Thanks and Regards, Khurram Mahmood Mob: -0091-[protected]

DEAR ALL, THIS IS IN THE REFERENCE TO OUR LETTER ( ATTACHED HERE WITH ) AND MY FREQUENT VISIT TO YOUR BANK IN THE SPAN OF 06 MONTHS BUT NO ACTION IS TAKEN AGAINST IT TO BRIEF YOU IN DETAIL I HAVE A ACCOUNT IN YOUR BANK IN THE NAME OF DREAM HOLIDAYS ACCOUNT NUMBER[protected] SINCE LAST 02 YEARS I A REALLY REPENTING THAT I OPENED ACCOUNT IN THIS BANK AT THE START WAS TOLD BY THE PERSONS WHO CAME TO OPEN ACCOUNT MR- SANJAY AND MR NITIN...

Dear Sir, This is for your kind information, i was bought the Honda Activa vehicle contract No: (TCT05944H) Indusind Bank on 21.10.12 at mode of Installment basis . first i was paid of RS 18.500 on initial amount, then i was paid the amount of Rs 2135 last 21.10.12 to 21.07.13onwards. due to my family problem i am not the paid due amount of last 3months . i was informed to babu also i will pay coming month end 30.11.13 the 4month payment of Rs 2135*4 at same please request this and he as no response . Suddenly today morning 06.11.13 Indusind bank persons babu & Suresh come to my home, he told come to tambaram office pay the 3month due and collect the vehicle . but i was told i don't have i will give 2 month due know (04.11.13) and then coming 20th i will pay another 1 month please Excuse . but they not at all response my words and without my permission taken the vehicle and runway from home. I was gone to tambaram office but he not accepting the two month payment and he wants total due amount RS 27, 156 + Vehicle Tow Charges & legal charges Rs 4500 = Total Rs 32, 156 payment give within one week otherwise vehicle sold some other party . what about i was paid payment of Rs 18, 500 initial & Rs 2135* 10 month due amount . Please do the neeedfull for this issue . We are in middle class we wants justice Regards, Selvamani.

I got my vehicle loan with Indus Ind Bank since 2012 and paying Rs 1000 in addition to my loan amount for the next year vehicle insurance. They have not renewed my vehicle insurance on time and when I called them to enquire about this, I didn’t get any proper response from the bank so I renewed my vehicle insurance on my own. There was a delay payment for a month if something had happened to the any one ( Vehicle and Third Party) who will be responsible for same, the indusind bank people are so pathetic and their customer service is really awful. - Prabhakar

Dear Sir,

This is for your kind notice that I will file a police complaint with this trail mail . Because your bank officer of khanna branch trying to make me a fool from last three year,

I have your resolution mail for my money but no body ready to resolve my complaint .
This is my last mail to your bank .

Thanking you.
Charandavinder Singh






Me
To [protected]@indusind.com
15 Jun

----- Forwarded Message -----
From: CHARAN DAVINDER SINGH <[protected]@yahoo.in>
To: "puri.[protected]@avivaindia.com" <puri.[protected]@avivaindia.com>
Sent: Monday, 17 December 2012 10:54 AM
Subject: Fw: 'IndusInd=[protected]'

Sir Jee,

I was visit your patiala branch dated 03-12-12, But till I did not get any satisfactory answer by you company.

Thanking You.

Charandavinder Singh

----- Forwarded Message -----
From: Reach Us <[protected]@indusind.com>
To: "[protected]@yahoo.in" <[protected]@yahoo.in>
Sent: Monday, 11 June 2012 5:26 AM
Subject: RE:'IndusInd=[protected]'

Dear Mr. Singh,

We refer to your E-mail dated May 15, 2012 received through [protected]@indusind.com regarding Insurance Policy.

At the outset please accept our sincere gratitude for the time taken and efforts made by you, in sharing your concerns with us.

We would like to inform that your policy will be cancelled and the amount will be refunded within 15 to 20 working days.

We request your patience and co-operation in the interim.

Please feel free to write to us if you require further clarification.

Yours Sincerely,

Mukul Nair
IndusInd Bank Limited
Note: Please click here to refer the revised Schedule of Charges for your account effective May 1, 2012.
For urgent queries/Card loss reporting please contact our Phone Banking on[protected] OR[protected].

IndusInd Bank will not be liable for any transactions processed prior to the card being reported as lost.

IndusInd bank presents banking at your fingertips! Transact and experience the freedom of banking at your convenience with IndusInd Bank’s internet banking and mobile banking services. To know more please call us at[protected].

Website : www.indusind.com
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from:santosh jawahar lal gupta
mumbai 400060
mob :[protected] indusind s/b a/c[protected] malad west branch
complaint registered with customer care 17839608 dtd 10/10

dear sir,
i desposited chq to indus ind atm dtd 07/10/13 evening 7 pm ( M/s.
Bright Auto, HPCL Outlet Safed Pool, Kurla-Saki Naka Road, Sakinaka
HPCL Outlet, Mumbai - 400072 )
usually this must have credited to my a/c dtd 08/10/13 as this is
transfer, which did not happen & credited to my a/c dtd 10/10/13 (2
days after)
against this chq i had issued 5000 chq to my other bank a/c SBI, which
is dishonoured just 1/2 an hour before crediting 37800 to my a/c
this is completely fault of indusind.
Customer services had confirmed me not to deduct any dishonour charges,
However tdy they debited t
Cheque Issued Return Charge
393.26
This was banks mistake why I should be penalized, pls request them to roll back the amount deducted from my a/c

Santosh gupta
[protected]/[protected]