ING Vysya Bank Complaints & Reviews

Sir/Madam
Ref to my Policy No 02046662 dated 22.12.2010 with ING Vysya Life Insurance Company Limited, I have a difinite complaint against my Insurance Company. Their own appointed agent made this Policy by adopting tricky ways. First they approached me with an offer of loan from ING Vysya Bank. For security reasons against loan amount the Bank required this Insurance. Accordingly I issued a Chq against ING Vysya Life Insurance Co. On 28th December 2010 I received a policy copy and the same confirmed that within 10 days I will receive a loan sanction letterfrom Bank. Even after waiting for 10 days I did not get any sanction letter from Bank. Still now the lady ( Priya Roy Mob No: [protected]),dealing with me from the agent side always gives an impression that she is directly working in ING Life Ins Co. After my disappointment on 13th January 2011 I visited ING Insurance Co and come to know that the agent totally misguided me. ING V is not providing any loan against any Insurance Policy. I also had a talk with Mr Monoj Goenka- General Manager about this matter and he agreed with me about cancellation of my Policy. Mr Abhijit for ING V Insurance advisior called me in my phone and requested to wait for 2 to 3 days and he will look after this matter. But 13th I had a ticket for Chennai on official tour. So I requested them to allow me up to 19th of January for cancellation of my policy. At the same time Mr. Goenka suggested that during this time I should think about continuation of policy because in general this policy is suitable for me. On 19th as soon I came back from Chennai I applied for cancellation of my policy and they also accepted it. But on 7th February I got reply from Bangalor ( Registered Office of ING V Ins Co). According to IRDA Regulation, 2002 they are not able to cancel my policy as 15 days wire already over from the date of receiving my policy. To be candid, I agreed for Insurance for loan approval only and the form whick is attached to my policy is not filled up by me. The photo attached in the form they collected for loan purpose from me. In the form most of the details is wrong. I am a service man but in the form it is mentioned I am doing computer Business. Even my address is wrong. So many things they manipulate only for making this policy. So I request, please cancel my policy and reimbuse my money after deducting any cancellation charges. Please help me. My admission money is stuck with the Insurance Company.
Best Regards

Krishanu Basu
425 A Mahatma Gandhi Road
Tine Complex Flat No 11
Haridevpur Kolkata: 700 082
Mob: [protected]/[protected]

My name is Sandeep and I had a ULIP policy with ing vysya. I have surrendered my policy on 31-Dec-2010. At that time the person told me that it will take 15 days to process the file and your cheque will be dispatched and you will get the dispatch details on your mobile.

I waited for more than 15 days and didnt receive any SMS. I called the customer care[protected] and the person told me that it is not yet processed and will be processed in the another 2-3 days. I let these days pass and called again after 4 days to check the status and it was the same. The entire month is passed and nothing really happened.

I logged a complaint to the complaints department and they told me that the case had gone for reversal. I asked the reason and they couldn't give me the proper reasoning.

Today on 7-Feb-2011, when I called the person told me that the case has been processed on 2-Feb-2011 and the cheque will be dispatched after 7 working days(from 2-Feb). Again I have to wait for another week or so. Really frustrating. This is the case to get our own money when we are alive. God knows what will happen when our nominees are required to folloe up.

I will say never ever by a product from ing vysya.

God save us from all these fraudsters.

I surrendered my policy no. 00928183 in original 3-1-2011 at local ing head office, and the gentle man at the desk promised me that I will get my cheque amount latest 18th january, 2011. Today is 22.1.2011 & I have not yet received the said amount.
Kindly do the needful at the earliest

Yours faithfully

Beena Bhargava
H.No. C-1181, Indira Nagar, Aravali Marg,
Lucknow-226016
Mobile [protected], [protected]

Policy No. is 00103563 of Ing Vysya Life Insurance.
SINCE LAST THREE TO FOUR YEARS I AM NOT RECEIVING ANY BONUS INTIMATION OR STATEMENT OF BONUSES YEARWISE ISSUED TO ME.
I AM ALSO NOT GETTING PREMIUM PAID RECEIPT IN TIME AS WELL AS
PREMIUM NOTICES ARE SENT VERY LATE AND WE HAVE TO BEG FOR
PREMIUM PAID RECEIPTS AGAIN AND AGAIN WHICH WE HAVE TO SUBMIT TO OUR COMPANY FOR TAX REBATE PURPOSES.
LAST WEEK I HAVE REQUESTED THEM TO SED THE ABOVE TWO STATEMENTS BUT SO FAR I HAVE NOT RECD. ANY STATEMENTS
ONLY BLANK ATTACHMENTPICTURE IS SENT SINCE LAST THREE DAYS
MY POLICY NO. 00103563 of Ing Vysya Life Insurance..I HAVE RECD. PHONE ASSURANCES BUT NO CONCRETE STEPS ARE TAKEN BY CO,
REGARDS
SUSHIL V RAJE MOBILE NO. [protected] AND [protected]
E-MAIL address :- [protected]@rediffmail.com & and also [protected]@ril.com
LAND LINE NOS[protected] AND[protected]

Respected Sir,
Sub:- Representation against employees of ING VYSYA, Kapurthala branch, Punjab who have made forged receipts of Rs. 50000/- and misappropriated my policy renewal amount.
It is respectfully submitted as under:-
1. Most grieved, I beg to state that I am a policy holder of ING VYSYA Life Insurance Co. ltd, holding policy no: 01522257.
2. That I had handed over Rs. 50000/- in cash to Mr. Vikas Sharma (Ex. CSD, Ing Vysya, Kapurthala Branch, Punjab) on 02/06/2010 as renewal premium of my above said policy.
3. That Mr. Vikas Sharma told me that Rs. 50000/- couldn’t be deposited as cash instead he will make a DD on my behalf and will deposit the same which will take some time, and he told me to come after sometime for the receipts.
4. That after about an hour I reached the Kapurthala branch. There was no one in the branch except the peon who handed over me two receipts in my name bearing acknowledgement nos: 24414875 and 24414881 of Rs. 49734.00 and Rs. 266.00 resp. The same are annexed here as Annexure 1 and Annexure 2. Both the receipts were signed and having original seal of the Kapurthala branch.
5. That after a couple of months i.e. in October - 2010, I received a message on my mobile number +[protected] regarding my premium which was due till date.
6. That I went to Kapurthala branch along with the above said receipts, I made a complaint regarding this to Branch Manager, ING VYSYA Kapurthala bearing complaint ID 28830 dated 19th October, 2010. The same is being annexed here as Annexure 3.
7. That I was completely astonished to see that on enquiry it was found that the above said receipts were bogus receipts and were a result of fraud committed by branch employees with me. It came into my knowledge that the above said receipts were made by manipulating the receipts which are annexed here as Annexure 4 and Annexure 5.
8. That till date no action has been taken by company against the culprits and even I am being harassed as I didn’t receive my money back from ING VYSYA nor my policy number 01522257 is updated with the premium of Rs 50000/- deposited by me.
9. That I feel so that it is not the negligence of the higher officials of the Company rather it seems that the higher officials are also involved in this fraud and it all has been done under the proper guidance of the higher authorities.
10. That many such cases have come into light of the branch head, as I am not the only person affected financial loss and mental agony, many other innocent policy holders of ING VYSYA Life Insurance Co. were facing such financial problems with Kapurthala branch. I feel ING VYSYA is not secured Co.
11. That a strict action be taken against the victim at the earliest and the financial loss occurred to me and other policy holders be recovered as soon as possible, so that Justice should be done at priority.
Thanks and regards
Mukesh Kumar
Dashmesh Colony, Santpura
Backside Water Pump,Kapurthala, Punjab-144601
Policy No: 01522257
Mob:[protected] Email: [protected]@hotmail.com

Hi,

4 and a half month ago filing PF withdrawl.TilI date i have not got the money.My employer said my PF money will be transfer to my account within 45 to 60 days but its a very long time.I have so many times to call Banglore PF office but nobody pick the phone.Can i know till when my money transfer to my account.

MY PF NO:- KN/25113/5926


Regards,

PRAKASH SINGH

To
The INDIAN CONSUMER COMPLAINTS FORUM,
I

SUB : Prayer for retrieving o[censored]nauthorised Debit Transaction

Respected Sir,
I would hereby like to inform you that I, HAFIZUR RAHMAN S/O ISHA HAQUE of North Jalukbari, guwahati, Assam having an Saving bank A/c with ING VYSYA BANK, GUWAHATI Branch Bearing A/c Number..[protected] and Debit Card number..[protected]. ON 02/10/2010 & 04/10/2010 , I had made three cash withdrawal transaction in the STANDARD BANK OF SOUTH AFRICA Ltd ATM of Amount 500 RAND ( INR 3321.76), 1000 RAND (INR 6572.93) & 2500 RAND ( INR 16432.32 ) Vide Transaction Number..599257, 297112, 778275 Respectively. But my account has been debited 40 (fourty) times apart from the above mentioned three cash withdrawal transaction. An excess unauthorized debit transaction amount of Rs 4,18,460.43 ( four lakh eighteen thousand four hundred sixty & fourty three paise ).
In this regard, I would like to mention that a system error has taken place at the ING VYSYA BANK’S end. The reason behind the above statement is repeated transaction in nature .
Anticipating for your support & action to retrieve the above mentioned amount.

Thanking you,

HAFIZUR RAHMAN
[protected] (M)
[protected] (M)

Respected Sir,

My name is Poonam Jaiswal and I live in Secunderabad. I had deposited an amount of 5000 Rs while opening my account in Abids branch of ING Vysya bank (Account Number :[protected] in the year 2008. Apart from this, I had paid 1000 Rs for availing the locker facility. While opening the account, the branch manager, Mr Koteshwar Rao said that it is security deposit money because I am using their locker. I thought that the deposit would take care of my locker rent for next 4-5 years.

To my surprise, after a year (after second year deduction of locker rent) the bank started deducting 600 Rs every 3 months from my account as processing fee (penalty) for not maintaining minimum balance. First thing is that the bank never mentioned that the minimum balance should be 5000 Rs in the account always otherwise they would deduct such huge amounts of 2400 Rs a year) without a consumer’s knowledge. In spite of repeated requests the staff never sent me a bank statement either by email or post for almost 2 years. How will I know what my account balance is when I don’t get the statements! I even went to the bank personally and gave written application for monthly statements. But I never received a single statement for 2 years until they made my balance to 1300 Rs in April this year which was not enough for them to take as third year locker fee (their locker rent has been increased to 1500 Rs now from 1000 Rs it seems which is weird). Finally, they made my account balance ZERO Rs this month and now they intimate me through sms and phone call that I should come and pay them more money. I was shocked at this and talked to the manager Mr.Koteshwar Rao and requested for the refund of processing fee as they have charged without informing me. He said that he will give the refund and even a week back he assured me that he will call back in 3-4 days and refund it. He told me that the bank will waive the processing fee, will deduct the locker rent for this half year (another 500 Rs) and give back rest of my amount which would be around Rs.3500. Till now there is no response from them.

I am waiting since almost a year now. Whenever I call the bank ( at[protected], some lady picks up and disconnects as soon as I ask her to connect to the manager or sometime the phone just keeps ringing. How can a bank eat up a customer’s hard earned money and ignore like this? I have lost the credibility in this bank and would like to close the account as well as the locker after the settlement. I have a small baby who is undergoing treatment. I can’t run around the bank again and again with a small child. Please help me in getting my refund as I need my money back for my baby’s surgery.

I sincerely hope that the consumer forum takes up this issue against the bank at the earliest and provides me justice. The amount of pain and mental agony that the bank has caused to me in these 2 years is tremendous. My contact details are given below.

Thanking you,

Sincerely
Poonam Jaiswal
Trimulgherry, Secunderabad
Mobile Number : [protected]
Email: [protected]@yahoo.com

Hi
I was one of the unlucky few who won Ing Vysya swipe and take off offer.I was told that i will get a free air ticket to any destination in India and i had to pay the tax amount of Rs2600.The condition was the form and the money has to be send 45 days before the travelling date.I paid them Rs 2600 some 47 days before my travelling dates.I was in constant touch with their promotional company PREMIER SALES PRIVATE LIMITED but some 3 days before my travelling date a girl called me from Premier Sales saying my ticket has been dispatched and again after few hours another employee from PREMIER SALES called me saying they cannot book a ticket due to unavailability.Now i am left in a very bad situation.The air ticket prices are now sky high and i have only 3 days to leave.I hope i get justice.Such kind of promotional companies should be closed

Please check my trails mail with these guys for a full concerns that I've with these cheats. I'll escalate to highest level and will do whatever is required to get the work done or a refund. Will not pay premiums untill my concer is reolved to the satisfaction. Bunch of fools in ING......


[protected] Forwarded message[protected]
From: Vinay Singh <vinay.[protected]@gmail.com>
Date: Mon, Oct 11, 2010 at 9:00 AM
Subject: Re: ECS SI Email
To: [protected]@inglife.co.in



Dear Team

I had spoken to Manjula who had called me up and explained that the changes asked could be done only after 28/6/2011 as your systems are not up to date. Thank you for showing your service and system levels in this modern and jet age...even when your sector has so much competition.

Even I work in service sector and have a customer base more than 20 million, who face these issues, we do these changes immediately, we just have to change the payment plan and take new ECS form with cancelled cheques and one post dated cheque. I don't really know what's wrong with your systems.

If this is the service levels you have, I'm sorry I don't want to continue with your services anymore and pay you like fools. Customers and customer service has changed a lot, please update your system, I know your sector like telecom sector does not even have full fledged retention team.

This is my last request before I take any serious actions, refund the amount paid to you in full. Don't tell me all those cancellation policies which I signed while taking this bull as the forms were filled by your executives later and my signs were taken before. Also, I've got the terms and conditions copy later, so please don't let me go into all those details and please refund the amount paid to you.

This does not mean that I'll stop investing, will find some better firm.

My policy number: 01588721

Thanks & Regards,
Vinay Singh
[protected]



On Sat, Sep 25, 2010 at 2:28 PM, <[protected]@inglife.co.in> wrote:

Dear Mr. Singh,

Thank you for writing us at ING Life.

We regret for the delay in response,

With reference to your email dated 22/9/2010 and further to our telephonic conversation, we would like to confirm that the ECS debit date for the period of 28/09/2010 cannot be changed since the ECS debit request has already been sent to your bank.

Further to your query regarding frequency change from quarterly to monthly, we request you to complete the attached mode change form and submit the same at any of your nearest ING life insurance branch. The payment frequency will be changed from 28/06/2011.

Kindly note the branch address:

ING Life Insurance

B2M, Eighth Floor,

# 817, Nirmal Life Style Corporate Centre

LBS Road, Mulund (W),

Maharashtra: 400080

Contact number:[protected]



Or,



ING Life Insurance

Fourth Floor,

New Vijay Cinema Building,

V.N. Purav Marg,

Opp. Akbarally’s Sion- Trombay Road,

Chembur,

Mumbai: 400 071

Contact number:[protected]



Or



ING Life Insurance

349, Business Point,

4th Floor, Andheri (East)

Western Express Highway,

Mumbai: 400 069.

Contact number: 66931000 / 66770521



We value your patronage and look forward to serving your needs.



You can also contact our customer care on

Toll Free Number:[protected]

Mobile Number: [protected] (Non Karnataka callers prefix 0)



Regards

Customer Services

ING Life







From: Vinay Singh [mailto:vinay.[protected]@gmail.com]


Sent: Wednesday, September 22, 2010 12:35 PM
To: Helpdesk
Subject: Re: ECS SI Email




Dear Customer Service Team



If there was a genuine attempt to call me you would have called on the mobile number that I had left in my trail mail in my signature, you would not have to search my mobile number in your records. Would you please call me on [protected]....if you do not face any problems calling me again.



Thanks & regards,

Vinay Singh

[protected]

On Wed, Sep 22, 2010 at 12:23 PM, <[protected]@inglife.co.in> wrote:

Dear Mr. singh,



Thank you for writing us at ING Life.



This is to keep you informed that we attempted to contact you on your phone number [protected] with reference to your email dated 20/09/2010 however we were unable to reach you to discuss your query details. We request you to kindly provide us your current contact number and appropriate time for calling to assist you further on your query.

Further, we would like to confirm you that the ECS request will be sent 15 days prior to the due date and the due date of your policy falls on 28/09/2010(which cannot be changed).

Also, We would like to inform you that change of frequency can be processed only during the policy anniversary year. The policy anniversary for your policy 01588721 is on 28/06/2011.



We value your patronage and look forward to serving your needs.



You can also contact our customer care on

Toll Free Number:[protected]

Mobile Number: [protected] (Non Karnataka callers prefix 0)



Regards

Customer Services

ING Life





From: Vinay Singh [mailto:vinay.[protected]@gmail.com]
Sent: Monday, September 20, 2010 9:49 PM
To: Helpdesk
Subject: Fwd: ECS SI Email



Dear Team



May I request you to change the debit date to 2/10/2010 instead of 28/09. My account does not have enough balance, the ECS will not be cleared. The ECS will be returned and I'll be chrged unecessarily. Hence, please let me know the best option available immediately.



Also, after you are done with this request, I want to request to change the amount from Rs. 7500/- quaterly to monthly Rs. 2500/-. Please also note if the above request is not completed postively then please go ahead and cancel my policy with, as I've lost interest in this. Have better options in the market to invest at.



Immediate response and action is appreciated.



Policy # 01588721



thanks & regards,

Vinay Singh,

[protected]

[protected] Forwarded message[protected]
From: helpdesk <[protected]@inglife.co.in>
Date: Mon, Sep 20, 2010 at 9:30 AM
Subject: ECS SI Email
To: "vinay.[protected]@gmail.com" <vinay.[protected]@gmail.com>


ECSSI

Dear Mr Singh,





Thank you for choosing ING Life as your preferred life insurance partner.

Your ECS request for Rs. 7502.98/- towards your policy 01588721 will be presented to your bank on 28/09/2010. Kindly keep your account funded.

This initiative is part of our efforts to help you fulfill your responsibilities in the most hassle-free manner. Rest assured you can look forward to similar initiatives in future, as well.

For more details, please feel free to contact +[protected].

Warm regards,
Customer Services Department


Call us at [protected]/+ 91 [protected]/ +[protected], Fax: +[protected]

E-mail: [protected]@inglife.co.in






Error! Filename not specified.










ATTENTION: The information in this email is confidential and may be legally privileged.
It is intended solely for the intended recipient.
Access to this email by any one other than the intended recipient is unauthorised.
In the event you have received this email by mistake you are requested to immediately
inform ING Vysya Life Insurance of the same by forwarding this mail to system.[protected]@inglife.co.in
and thereafter you are required to delete it from your system permanently.
If you are not the intended recipient, any disclosure, copying, distribution or
any action taken or omitted to be taken in connection with it, is prohibited and unlawful.
When addressed to our clients, any opinion or advice contained in this email is subject to the terms and
conditions expressed in any applicable terms of business or client engagement letter issued by ING Vysya Life Insurance.





--
Thanks and Regards,
Vinay Singh.

I had taken a Personal Loan from ING Vysya Bank. Since late we were not able to pay the monthly EMI's because if personal issues.

AS a result the Bank has transferred the Loan to a recovery/COllection Agents.

I receive call from them continusously for 25 times a day. They are using such foul languages to address me, since I was working in ING before, they take so bad to me, as if the loan is due to them personally.

I want to compliant to the Bank, to ensure that such people do not call me and even if they do talk in manner acceptable to both parties.

Using foul language is which Banks policy and who approves it??

ING Vysya Bank, Andhra Pradesh Guntur, Arundalpet Branch, is doing lot malpractices int he name of Mutual Funds. One investment is made, its all in their hands, they are especially targeting rural people,
on an average they are tuned to dupe to 1to 1.2 lakhs, Manager, deputy manager and mutual funds agents,(who will move out every year) new fellow will come and bank people will say of any knowledge.

Infact they are doing it by checking customers account for money and passing info to these agents.
Which should not be done.

Rao, Laxmipuram

I am extremely dejected over the banking practice adopted by Ing Vysya Bank, Ltd. I took a home loan from the bank in Nov 2008 and requested for foreclosure of loan in 28th July 2010. The bank told in writing that they will only accept and take action on foreclosure between 13th to 24th of every month which is no where mentioned in there agreement. The EMI date is 8th of every month. Although I was ready to pay the entire balance amount with foreclosure charges, I applied for foreclosure on 14th July 2010 but the intentionally delayed the process to fetch more money from in term of interest which is roughly Rs. 20,000/- per month. They foreclosed the loan account on 12th Aug 2010 and charged the interest from 15th July to 18th August 2010 deliberately. Their Karol Bagh branch shown their helplessness in this matter and everything is dealt from their Bangalore office. Again I surrendered the insurance policy of home loan on 28th Aug 2010 for refund. The total amount charged was Rs. 90000/- for 15 years. The insurance policy was also issued by the bank and they charged the complete amount and merged in my home loan amount. Now they are saying that only 35% of insurance value will be refunded. I surrendered the insurance policy after 21 months but they have charged the interest for 15 years. They are silent about it. Now it is more then 12 days I am still awaiting for the refund. I appeal to the banking ombudsman to consider my complain and to justice with me by refunding excess interest charged for fore closure and refund of justified amount of insurance surrender value. My home loan account number is HL[protected]


Dabinder Singh

I am the account holder of the ing vysya bank ltd, branch name is chalvai, i am not receiving the atm cum debit card pin , I am asking the branch manager not responding that issue



Mrs.anuradha.
ing vysya ac/no:[protected]
my atm number is:[protected]

For the past three months I have not been receiving the credit card statement either by post or via e-mail. I only receive message on the mobile for the amount payable and a mini statement which show the amount to be paid. Due to non-receipt of statement it is impossible to know the amount of purchases (If any) i have made. It is requested that the credit card statement with full details may be mailed to my e-mail address as well as sent by post as a hard copy for further references. I hope this may be done and obliged. also the statement for the past three months may be sent to me by e-mail at the address nrwa.[protected]@gmail.com

I want to know-CASH DEPOSIT LIMIT BY THIRD PARTY,per day in ING VYSYA BANK.

As per my knowledge it should be 50000/-

Bank staff said it is 25000/- only.

WHAT IS THE CORRECT DATA, and is there any COMMON guideline TO ALL THESE BANKS

Dear Sir/Madam,
My name is Mr. Vishnu Kumar Choudhary,x-employee of ing vysya bank.My
employee code is 12061(IVK24E2944).In month of march2010 I was qualify
for incentive of Rs. 10500/-.But The incentive was not credited in my
account.
N.B.-I WAS RESIGNED FROM THE COMPANY ON 16/04/2010 BUT IN MARCH2010 I WAS
WORKING.
pLZ. LOOK INTO THE MATTER.

PLZ. SEND ME MY FORM-16 FROM BEGINNING TO END.
was in IVFSL staff.My designation was Senior Sales Executive.My
employee code was 12061 & my IVFSL code was IVK24E2944. Plz. look into
the matter.

Thanks & Regards
Vishnu Kumar Choudhary
Ph-[protected]

Sir I am working in ING VYSYA BANK yousuf guda branch up to 28-07-10, but They did not give my salary .I have given 3 A/c's 1.two OSB 2.One f1 A/c's ICV 1,70,000 And My EOP is 4,00,000.
My employee number A10E14475.They have given salary to another executive Mallela Prasad K.P.H.B Branch .He is also got the PIP letter
he has given two A/c's ICV 20,000 EOP 30,000 pls compare My performance and Mallela prasad performance. He got the salary .Sir that person have recomondition .I have not any recomandition pls help me any one in Ing Vysya Employee For My salary.
My no [protected]

I am holding Kotak Mahindra debit card. I was using ATM of ING Vysya BankI tried to withdraw Rs.4,000 from my savings account on 22-July-2010.No cash came out of the ATM machine but at same time Rs.4,000 deducted from my account.
Can anyone help me what to do?

Regards,
Manoj Sharma
[protected]...

NAME OF THE POLICY HOLDER:V.SRIKRISHNA MURTHY
POLICY NO:00713988
POLICY TAKEN DATE:19 JUNE 2007
ORIGINAL DOCUMENT POLICY LOST IN TRANSIT