Instamojo — refund of rs. 1 lakh not received

Address: New Delhi, Delhi, 110018

I had made payment of Rs. 1 Lakh through instamojo payment gateway. But instamojo has neither transferred the funds to ecommerce company (Markrefral) nor returned back the amount in my credit card since 5 months.
They are only saying we are looking into the matter.
The details of the transaction is as under:

Purchase Details
Payment ID MOJO9121Y05A98261331
Buyer Name Gaurav garg
Buyer Email Address [protected]@gmail.com
Buyer Phone Number [protected]
Purchase Date Jan. 21, 2019
Price INR. 100000.00
Quantity Purchased 1
Total Purchase Amount INR. 100000.00