IOCL — Pathetic service at iocl & no value of customer

Address: New Delhi, Delhi

Dear All I am consumer (SH36040) of INDANE LPG at TRIMURTI GAS SERVICE. The agency never delivers gas cylinder on time, when we call to them they never picks up the phone or the phone lines are continuous busy. I have booked gas cylinder via web booking on 30th jan 2014 but they booked it on 7th FEB 2014& Reference no : - R[protected], but till date they have not delivered the cylinder. I have tried to contact customer care no / Are In charge / state in charge. but i am sorry to say that no body is available for resolve customer Grievances At INDIAN OIL. I really regret & feel that Consumer is fool in view of IOCL & This is not first time but in every month i am facing same problem & the same was mailed to you. till now i had purchase 7 kg gas Rs. 120/k.g & i had paid for the same. who will compensate ????????? IOCL ???? DISTRIBUTOR ??? Please suggest where we should go for Grievance ???? Akbar Ali +91 [protected]