Ippo Pay — For Chargeback or Refund

Payment of Rs 1000 to Coinswitch Kuber through IPPO pay was made (UPI Transaction ID[[protected]]. I made a complaint to Coinswitch Kuber and than they said that they had initiated the refund. However, the payment is still not received by me. On enquiring again they asked me to raise a chargeback through my bank ( Bank Of Baroda, Rajkot)...I also Email To ippo pay but not any reply arrive.
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Now merchant totally declined about the service and merchant not available on platform for communication then how I can communicate with the merchant please help me

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