[Resolved] IRB Infrastructure — charged twice at khalapur toll

praful13shah@gmail.com

Jan 14, 2020

Address: Mumbai City, Maharashtra, 400057

Have been charged twice on khalapur toll once on fastag and again on toll my car details mh01bk3166 and my fastag customer id is[protected] and wallet id is [protected] what is the use of fastag then if the guys on toll keep us charging on toll this surely a fraud or illiterate people have kept on tolls kindly help me with my extra amout taken on toll

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Feb 17, 2020

Complaint marked as Resolved

IRB Infrastructure customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

IRB Infrastructure Customer Care's response Dear Sir,
We are in receipt of your email dated 14/1/2020, In this regard, would like to inform as under

1. Pursuant to expiry of concession period for Mumbai-Pune Expressway, we have already handed over project to MSRDC on 10/8/2019. The incident forwarded to us is subsequent to our handing over of project to MSRDC and therefore we express our inability to comment on same.

2. You are requested to take the matter with MSRDC and/or concerned Toll Plaza Operator.

Thanking you and assuring of our best services at all times.
Customer Care
IRB Infrastructure Developers Ltd.