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[Resolved]  IRB Infrastructure — fastag on vasad toll plaza

Address: Anand, Gujarat, 388001

Dear Sir

I have an ICICI Fastag Account No. 20864373 with car No. GJ23M9421. Everytime i cross Vasad Toll Plaza my fastag account has been debited by 110 Rs. But actually because it is GJ-23 Passing car it should cut 55Rs. Only.

I have talked to ICICI for the same and they are replying you have to register your car at toll plaza. For manual Car you are noting our Car no. and cut 55Rs. and for FASTAG why should i register?????
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Sep 3, 2018
Complaint marked as Resolved 
IRB Infrastructure customer support has been notified about the posted complaint.
Verified Support
Aug 03, 2018
IRB Infrastructure Customer Care's response Dear Sir,
Greetings !
We are in receipt of your email dtd : 20.07.18, regarding high deduction of amount from Fastag at Vasad Toll Plaza on NH8 Gujarat, registered under ‘Indian Consumer Complaints Forum’ portal.
At the outset, we sincerely apologize for inconvenience caused to you. We hereby inform that the matter has been investigated by us and clarify as under:

1. Fastags are issued by bank and configuration of local monthly pass on Fastag is additional activity which needs to be undertaken as per process defined by regulatory authorities. You will appreciate that Tag issuing person ought to have informed the same while issuing the Fastag.

2. However, we understand that local monthly pass has already been configured on your Fastag as per applicable notifications after it was brought to our notice. Our plaza manager has already contacted you to inform the same.

For any further assistance or clarification, please feel free to write back to us.

Thanking you & assuring you of our best services at all times.

Thanks & Regards,
Customer care – IRB Infrastructure Developers Ltd.
 
7 Comments

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Comments

I am local for toll plaza and it is free for me but my money back deducted from my account.I am attaching some proof that I am local for these Toll Buth. The charge that has been deducted is RBI Choryasi toll plaza.

Reply
Dear Sir,

I have fast tag, customer ID 11604991 and my car registered no is GJ-06 ED 4521.

before fast tag, as my car pacing is chhani, toll tax was Rs.60 for each trip.

on 14th January 2019 it was deducted rs.120. it was totally double from manual system.

can you please configure this local concession to my fast tag account.

and also refund the excess deducted amount to my fast tag account.
Reply
Dear Sir

I have an airtel Fastag car No. GJ23CB7298. Everytime i cross Vasad Toll Plaza my fastag account has been debited by 120 Rs. But actually because it is GJ-23 Passing car it should cut 60Rs. Only.

I have talked to airtel for the same and they are replying wait fo 15 working day.

Please resolve this issue earlier

Reply
Dear Sir

I have an indusind Fastag car No. GJ23BL8987. Everytime i cross Vasad Toll Plaza my fastag account has been debited by 125 Rs. But actually because it is GJ-23 Passing car it should cut 60Rs. Only.

Please resolve this issue earlier

Reply
I have paytm fastag car number GJ06JQ7544, 8 crossed vasad toll plaza and my fastag account has been debited by 125 rs.
But the it should cut 60 rs only for single trip for the passing of GJ-06.

Please give attention to this and resolve this problem.

Reply
FASTag is new age scam to double charge the customer for which hefty cash is already paid under table to the govt.for using in election funding & now the fund investors are over charging the customer to release their invested under table money. Corruption starts from the top.
Reply
Dear Sir

I have an Indusn bank Fastag No. [protected] for VRN No GJ23BD5348 I cross Vasad Toll Plaza my fastag account has been debited by 140 Rs. But actually because it is GJ-23 Passing and I resident of anklawadi vasad and saw the my RC book of my car, inspite of that deducted of toll tax, so please sir consider my complaint and credited to my account for same amount I here with attached sms screenshot for that as proof INR 140.00 is debited from FASTag No. [protected] for VRN No GJ23BD5348 as Toll Charges at Vasad on 28-Aug-2022 11:09:18 AM Avl BAL INR -40.00 Call [protected] to report issue - IndusInd Bank

Reply

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