ITC — issue with chocolate packaging

Beena Yadav Yadav

Feb 1, 2020

Address: 135/2 nandanage indore, Indore, Madhya Pradesh, 452001

I bought a pack of candyman double eclairs and the packing of toffee is very bad. Half of the white covering is badly stick with the chocolate and my kid was almost about to have chocolate with that white packing stick to it.
I am attaching the photograph of the products
That white plastic paper is very bad for health if swallowed by the kid
This is kids favorite chocolates and we immediately restricted kids to have them after distributing

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ITC customer support has been notified about the posted complaint.

Feb 01, 2020

Updated by Beena Yadav Yadav I bought a pack of candyman double eclairs and the packing of toffee is very bad . half of the white covering is badly stick with the chocolate and my kid was almost about to have chocolate with that white packing stick to it.
i am attaching the photograph of the products
That white plastic paper is very bad for health if swallowed by the kid
This is kids favorite chocolates and we immediately restricted kids to have them after distributing

Verified Support

Feb 03, 2020

ITC Customer Care's response Hi Beena, we're concerned and would like to address it on priority. Please reach out to us at[protected] or email us at [protected]@itc.in so that we can assist further.

Verified Support

Feb 03, 2020

ITC Customer Care's response Dear Ms. Beena

We acknowledge receipt of your email regarding our Candyman Choco Double eclairs. To help us serve you better, kindly provide us with the following details
:
• Complete Postal Address with Pin Code
• Contact Number
• Batch Number (If Available)
• MRP / Weight (If Available)
• Purchase Details (Retail Outlet Name and Address)

Kindly send an email with the above details to [protected]@itc.in.

Regards,
Lydia
ITC Cares Team