[Resolved] Ixigo — account debited but booking not done

SandeepBanik

from Mumbai, Maharashtra

Apr 6, 2019

Address: L.E.Travenus Technologies Pvt Ltd., Veritas building, behind ibis hotel, sector 53, golf course road, gurgaon 122002 India, Gurgaon, Haryana, 12202

My account has been debited by the amount of rupees 1810 for booking of train ticket in the name of sandeep banik, Shubradip banik, dipa paul banik, ram Murti banik. The booking is done through your application; ixigo. But I didn't got any booking details till now in the application. Please go through the attachment and refund my money back or else I have the sufficient evidence to sue your company.
I have talked with my bank, they told me that the UPI has been completely successfully, but your application didn't give the booking ID nor the Pnr number.
Train Id: 15960 train: Kamrup Express

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May 17, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2019

Ixigo Customer Care's response Hi Sandeep,

Greetings from ixigo!

Please note we have already processed the amount INR 1810.0 to your source account. Please check your account statement once.

For any other assistance, feel free to get back at [protected]@ixigo.com.

Regards,
Team ixigo!

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Comments

SandeepBanik

from Mumbai, Maharashtra

Apr 14, 2019

Thanks for the same.
But you should seriously do some development in your application as soon as possible. As customer may face the same problems if the issue exist.
Thank you,
Regards,
Sandeep Banik