[Resolved] Ixigo — agent charges

[Resolved] Ixigo — agent charges

A Ammar Ghadiali from Pune, Maharashtra Jul 3, 2019

Hi, My IRCTC tickets got cancelled due to monsoon. I had booked 4 tickets on different days starting from Monday, 1st Jul 2019 to Thursday, 4th Jul 2019. The agent - ixigo trains is not refunding the agent charges of ₹ 15/- per ticket. Now, when IRCTC refunds the full ticket amount why is IXIGO not refunding agent charges. Kindly address. Thanks, Ammar. +0 photos Was this information helpful? No (2) Yes (0)
Aug 9, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jul 09, 2019 Ixigo Customer Care's response Hi Ammar, Greetings from ixigo! We wish to inform you that Agent charges levied are Non-Refundable in nature as they are charged towards the expense incurred in the booking process. Thus, in case of train cancellation as well entire ticket amount is refunded but not the Agent charges. We seek your kind understanding in this case. Feel free to write in if you need any other assistance! Regards, Team ixigo!
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