[Resolved] Ixigo — amount debited but ticket not booked

Arjun R Nair

from Thiruvananthapuram, Kerala

May 6, 2019

Address: Thiruvananthapuram, Kerala

I had two failed transactions. Both are being mentioned below. Please do the needful as early as possible.
1. Payment id: 2ppw613jgbswfwczdi
Order id: ixitr[protected]
Train: 16526 kanyakumari exp
Destination: sbc-tvc
Payment was made on 29/04/2019 at 8:55 pm
Payment through google pay.

2. Payment id: 2nu3xowqbo4xxgh805
Order id: ixitr[protected]
Train: 16315 kochuveli exp
Destination: sbc-tvcl
Payment was made on 25/04/2019 at 3:19 pm
Payment through google pay.

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Jun 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ixigo Customer Care's response Dear Arjun,

Greetings from ixigo!

As per our telephonic conversation, we have sent you the details to your email ID- arj******[protected]@gmail.com

Regards
Team ixigo.

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Comments

atulrana98054@gmail.com

from Mumbai, Maharashtra

May 8, 2019

I recently had Tried to book train 2/05/2019 ticket from Rajdhani express Delhi- Bangalore ixigo train aap and gone for debited card. After my account got debit of 13, 756 it doesn’t redirect me to the ixigo payment page and I didn’t receive any other confirmation regarding this.these don’t have a customer care service also. Please help me ...

Soumik Adhikary

from Nashik, Maharashtra

May 8, 2019

Hii ixigo it's been over 24 hours I have cancelled the train ticket and still now the amount of RS 1900 has not been refunded into my account. My one was [protected]
Phone number [protected]
Email: [protected]@gmail.com
Pls help