[Resolved] Ixigo — amount debited but ticket was not confirmed

Ritu Barnwala

Mar 14, 2020

Address: New Rama store near Bank of India koderma Jharkhand, 825410

Website: Ixigo

I made a transaction from ixigo and entered irctc login id and choose upi i'd for payment but ticket was not booked and in ixigo it showed error something like "time out" but in upi payment it showing payment is successful but i don't get a ticket debited amount 2835.40 date-14th march 2020 timing-3:38 pm and transaction id[protected]. But in ixigo there is nothing visible about this transaction. So please refund the full amount of rs 2835.40 asap
Ixigo booking i'[protected]@gmail.com
Order i'd - ixitr[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Ixigo Customer Care's response Hi Ritu,

Greetings from ixigo!

As checked the refund for the amount INR 2835.40 was successful at our end on 14th March.

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Thanks
Team ixigo