[Resolved] Ixigo — amount deducted but booking not completed

[Resolved] Ixigo — amount deducted but booking not completed

D Dheeraj 3481 Mar 27, 2019

I made a transaction from ixigo and entered irctc login id and chose google pay for payment but ticket was not booked and in ixigo it showed no error. Debited amount - 2105.49, date and time : 27 march 2019, 21:45 pm and upi transaction id[protected]. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 2105.49 asap. Was this information helpful? No (0) Yes (0)
Apr 28, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Mar 28, 2019 Ixigo Customer Care's response Hi Dheeraj, Greetings from ixigo! We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" or the e-mail and contact number used so that we can check and assist you better. Looking forward to your reply. For further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo. Mar 29, 2019 Updated by Dheeraj 3481 Dear sir/Mam, My ixigo email Id used is kumarsingh.[protected]@yahoo.com. I have successfully done payment but after payment webpage closed suddenly . So booking not done but amount debited. I have done lots of mail to ur [protected]@ixigocom But no response from side except auto generated mail Mar 29, 2019 Updated by Dheeraj 3481 Ixigo has received my amount. I have shared details..please help
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