[Resolved] Ixigo — amount deducted but no ticket booked

Rhithm

from Mumbai, Maharashtra

Apr 20, 2019

Address: Gurgaon india, Nagpur, Maharashtra, 440002

Website: Train ticket booking application

I had trying to book train ticket on ixigo app of train no. 22403 on 20 april 2019.
I was making payment through debit card.

While booking, ixigo deducted amount ₹993/- from my account but then they did not book mt ticket.
Ixigo did not send me any transaction i'd as well as sent directly interruption occurred massage.

There was no contact no. As well as they did not send any transaction id of it & no booking id. Please help me to get my money back from ixigo.

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Jun 1, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.

Apr 24, 2019

Updated by Rhithm IXITR[protected]