[Resolved] Ixigo — amount deducted but not yet booking train tickets

vishnu kanakam

Feb 23, 2020

Address: 31-39-25/5, vuda, phase -1, Kurmannapalem, Visakhapatnam, 530046, Visakhapatnam, Andhra Pradesh, 530046

I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and in ixigo it was not reflected or shown any details but in phonepe statement its showing "transaction with payuglobal successful". Debited amount - 1590.90, date and time :23 feb 2020, 03:54 pm and transaction id: c2002231554333347932142, but in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1590.90 asap.
Ixigo account email : [protected]@yahoo.co.in

Tnx
K adivishnu
Registered mobile : [protected]

Was this information helpful?

No (0)

Yes (0)

Mar 30, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

Ixigo Customer Care's response Hi Vishnu,

Greetings from ixigo!

We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo

Related Ixigo reviews

View all 2414 Ixigo Reviews

Comments

Ishu Rani

Feb 24, 2020

I had booked a ticket from patna to delhi... Money has been deducted but not booked my ticket yet.

Ixigo Customer Care's response, Mar 14, 2020

Verified Support

Hi Ishu,

Greetings from ixigo!

We can see that the refund details were shared with you over the email on 24th Feb.

Let us know for any further assistance by writing to feedback@ixigo.com.

Thanks
Team ixigo.

Riya Chowdhury

Feb 25, 2020

I was booking my flight ticket, booking failed but the amount ₹2504 got debited.
I want my refund

Ixigo Customer Care's response, Mar 14, 2020

Verified Support

Hi Riya,

Greetings from ixigo!

We are sorry for the trouble caused. We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at feedback@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo