[Resolved] Ixigo — amount deducted from bank a/c but did not receive any ticket or refund

Jeet Mathur

from Delhi, Delhi

May 7, 2019

Address: 831004

I booked train tickets on 5th may from ixigo app and the amount got deducted twice and there was no ticket reserved. U people told me to put a mail on your mail id and u would rply me within 24hrs but there is no rply from your end. Please refund my amount. This is not the way you deal with customers.
Kindly check into it the transaction details are attached.
Upi transaction id :[protected],[protected]

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Jun 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Ixigo Customer Care's response Dear Jeet,

Greetings from ixigo!

We regret for the inconvenience caused. We could not find the failed booking with the given transactions. Please provide us the failed booking ID starting with ''IXITR'' or your phone number and email ID provided at the time of booking so that we can assist you.

Please share the same at [protected]@ixigo.com and we will get back to you with the details.

Regards
Team ixigo.

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Comments

hiren@12345

from Indore, Madhya Pradesh

May 8, 2019

THe wrost service
ixigo service spoil my whole business trip
so please refund me i have more than 900 to refund there one comapny employe call me and get some details from me and he told me to revert back within 24 hrs but no reply yet please call me on my number [protected]