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[Resolved]  Ixigo — amount deducted ticket not received or any other confirmation

I recently had tried to book train ticket from ludhiana junction to new delhi through ixigo train app and gone for upi google pay payment. After my account got debited with an amount of rs.288.68

It doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.

These don’t have a customer care service also. Please help me
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Nov 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2019
Ixigo Customer Care's response Hi,

Greetings from ixigo!

Sorry, we couldn't find your details. Kindly share your booking/Trip ID starting from "IXITR", so that we can get this checked at the earliest.

You can find this Trip ID in the email or SMS that you would have received from ixigo or you can also find it in the 'transactions' section on the ixigo app.

Please mail us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!
Oct 08, 2019
Updated by Gugu255 Ixigo didn’t send me an ticket id or any other confirmation When I clicked book tickets via upi google payment I opened google pay and confirm the payment after then I open ixigo app again my app refreshed ticket is not booked I have the receipt of payment done to Le travenues technology private limited please refund my money
Verified Support
Oct 13, 2019
Ixigo Customer Care's response Hi,

Greetings from ixigo!

Request you to please share the booking details such as transaction date and time so we can get this checked.

Also please share the email ID or mobile number used while booking.

Looking forward to your response.

Regards,
Team ixigo!
 
1 Comment

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Comments

Dear sir I had booked a ticket to lakser from Kathgodam in which my ruppes was cut by Travenues Technology private but ticket is cancelled please how do I get refund my cash

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