[Resolved] Ixigo — Bill done but ticket not booking

Abdur Rouf Sarkar

May 24, 2020

Address: Saraswati kunj,sector53, Gurgaon, Hariyana

I was booking a train ticket from falna to mumbai for 24 may2020 and i clicked on upi option... Then proceeded with the payment on google pay. And then amount debited from account here is the message from my bank
Rs 2675.00 debited from a/c [protected] on 24.05.2020 to vpa [protected]@axisbank (Upi ref no [protected]@ybl. Not you? Call on [protected] to report

And then i switch to ixigo app to continue the booking nut it showd me a error and went to payment page again... I got no messages from ixigo or irctc regarding booking... Payment is debited from my account and no booking is completed and there is no. Information regarding the transaction on ixigo app or website... I need refund and ixigo doesnt have phone number to contact or anything like that please help

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Aug 10, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 26, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of INR 2675.89 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 days.

For any other assistance please do let us know.

Regards,
Team ixigo