[Resolved]  Ixigo — booking of irctc stand canceled due to covid 19.

I would like to bring to your kind notice that i have done transactions through my hdfc credit card ([protected]) in favour of irctc train booking through ixigo application. Now due to covid19 all scheduled trains have got cancelled. These are the pnr number of my bookings
[protected] dated[protected] and date of journey was 6th of may 2020.
Neither i have received any cancellation message from your end nor from irctc.

Now i want to ask you how much time it will take to again my credit card get credited. A quick action would be highly appreciated.

Thank you.
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Aug 8, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
May 11, 2020
Ixigo Customer Care's response
Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against the shared trip PNR has been initiated and amount will be credited in 1-2 days.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo
 
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