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[Resolved]  Ixigo — bus ticket booking/I am complaining about my deduction without booking happen

Dear ixigo team,

today i was doing bus ticket booking from ahmedabad to pune by considering that ixigo is a good platform for bookings as i had good experiences in train ticket bookings.

But after payment done there was no any notification by you & money deducted from my account.
even, i’ve checked history on app also but there is nothing there.
what’s the problem? please revert back immediately.
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Aug 23, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2019
Ixigo Customer Care's response Hi Avinash,

Greetings from ixigo!

We couldn't find your details. Could you please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked.

You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. You can share details over e-mail at [protected]@ixigo.com.

Regards,
Team ixigo!
 
1 Comment

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Comments

Sir,
I have not received refund in concern bank account against Trp Id :-IXITR[protected].

You are requested kindly resolved the issue for the same.

Thanks
Ravi
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