[Resolved] Ixigo — cancellation of booked train ticket

Shuchi Tripathi

from Lucknow, Uttar Pradesh

Dec 27, 2018

Website: Ixigo

I had booked two tickets lko to nk and nk to lko through ixigo. Now i want to cancel these tickets. So i went into my account and my booking option. I tried to cancel these tickets but it was shown me that ixigo hasn't booked these tickets. I have email of ixigo in which tickets and invoice had sent to me by ixigo. I have hdfc bank statement in which i have transferred money to ixigo. Yet they are not cancelling my tickets and not giving me refund.

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Jan 28, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Ixigo Customer Care's response Hi Shuchi,

Greetings from ixigo!

As per discussion over call we believe your issue has been addressed.

Please write back to us at [protected]@ixigo.com, in case of any further assistance.

Regards,
Team ixigo.

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Comments

Kapil Dev Singh Gujjar

from Noida, Uttar Pradesh

Jan 3, 2019

I had booked the ticket through the ixigo app. Now I have been trying to cancel the ticket . Every time it is showing “sorry transaction can’t be completed. Try later

I am unable to cancel my ticket.