Ixigo — compensation for non financial loss

Address: 560040

Website: [email protected]

My daughter and grand daughter booked a flight (Booking id[protected] from bangalore to jodhpur (Via indore) on[protected] through ixigo. Due to ixigo's mistake the connecting flight from indore to jodhpur on was wrongly booked for the next day. Yatra which confirmed the tickets as per the details received from ixigo says they booked the tickets as per the log details received from ixigo. Because of this my daughter and 2.5 year old grand daughter were forced to get off the flight at indore. As the next available flight was only 24 hours later, i had to for go my flight to be with my daughter and grand daughter. This caused us great inconvenience and hardship and we were forced travel for 12 hours to jodhpur by cab on the same day as our other family members had already proceeded to jodhpur on the same flight. When approached ixigo for the compensation they only paid the airfare charges but refused to compensate for the hardship, distress, anxiety and inconvenience caused. We contacted ixigo on the issue innumerable times but they are refusing to budge in spite of their mistake. Please advise.
Thanks,
Mahesh