[Resolved] Ixigo — deducted payment

Renu082

Feb 10, 2020

Address: A/86, Mahipalpur Ext., 110037

Hello,
My name is renu pareek
On the 8th date my balance cut and my ticket also did not.
No massege etc. Came from your side how long my balance will come.
Due to balance na ha i am not able to get my train ticket again.
How long will my amout come in my account please solve my problem immediately, so that i can get my ticket booked.
You people no helpline number also be able to talk to

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Aug 16, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 08, 2020

Ixigo Customer Care's response Hi Renu,

We can see that a refund for INR INR 6925.40 was processed on 8th Feb itself as the booking was failed.

Please reach out to us here if you have any other concerns.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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Comments

MosinM13

Feb 12, 2020

Ixigo prompted to upi app for approval, i switched to upi app and approved the transaction for the payment, then i opened the ixigo app, but it appeared as if i am entered this app newly. No train tickets are booked, no confirmation of payment, nothing has been done. My amount deducted of Rs 673. 19/- on 7 Feb 2020. Please refund the money ASAP.