[Resolved]  Ixigo — details of refund process

Jun 22, 2018

Ixigo Customer Care's response Hi Karran,

Greetings from ixigo!

Please be informed as per IRCTC there are two ways to obtain refund against a partial confirmed ticket as shared by you.

Case 1: In case of an e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on RAC or waiting list, full refund of fare,
less clerkage, shall be admissible for confirmed passengers also subject to the condition that the
ticket shall be cancelled online or online TDR shall be filed for all the passengers upto thirty
minutes before the scheduled departure of the train.

Case 2: In case of an e-ticket issued for travel of more than one passenger, some
passengers have confirmed reservation and others are on the list of RAC or waiting list, then in
case of passengers or RAC or waiting list not travelling, a certificate shall be obtained from the
ticket checking staff to that effect and refund of fare shall be processed online through TDR,
indicating the details of the certificate issued by ticket checking staff and the online TDR shall be
filed upto seventy two hours of actual arrival of the train at passengers' destination and the
original certificate issued by ticket checking staff shall be sent through post to Group General
Manager/IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing
Centre, IRCA Building, State Entry Road, New Delhi – 110055.

For further assistance feel free to write to [protected]@ixigo.com.

Regards,
Team ixigo