[Resolved]  Ixigo — did not refunded my amount

On 20th june 2019 at 6 pm while booking train for 2 persons from srikakulam to secunderabad faluknama express worth 893.73 failed to book two times yet now i didnt recieved my money
They told that within 5 working days i would recieve money but they didnt refunded me and they dont have proper customer care number. And my booking id 's are

Ixtr[protected] and
Ixtr[protected]

893.73 +892.73 =1786.46 of total amount i should recieve.
They are cheating people without providing proper number or mail to contact them.

Please solve my issue and mke them to redund my amount
Was this information helpful?
No (0)
Yes (0)
Jul 29, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2019
Ixigo Customer Care's response
Dear Monica,

Greetings from ixigo!

The refund was already processed and refund details sent to your email ID at kaly*****[protected]@gmail.com. Please check and confirm.

Regards
Team ixigo.
 
2 Comments

Comments

Sir
Due to some reasons I had to cancel my bus from Allahabad to kanpur on 22june 2019. Since it was given that 274Rs will be refunded after cancellation charges in the bank linked with UPI but it did not returned the money.
Kindly return the money as soon as possible.

Actually i booked a train ticket from cuttack to bilaspur in puri haridwar express{utkal express} on 18.06.19 but the booking didn't take place successfully only the amount from my account was taken and i had received a mail about the refund of money.. When will i get my refund money credited and I want help regarding this refund

Kiran Pankaj's reply, Jun 26, 2019
Date of journey 14 june 2019

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ixigo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    2414
    Pending
    356
    Resolved
    1518
    Ixigo Phone
    +91 12 4461 7880
    Ixigo Address
    2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
    View all Ixigo contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR