[Resolved] Ixigo — flight booking refund

sameer93g

from Ahmadnagar, Maharashtra

Nov 30, 2019

Address: New Prabhat Colony, Amravati, Maharashtra, 444605

I booked flight ticket on 9 sep from nagpur to mumbai of air india. But flight is delayed by 2 hrs so i got call from air india that you have option to cancel ticket without any charges 100% refundable and said we will refund your money to ixigo portal they will pay you, so i option to cancel the ticket. But then ixigo give me partially refund ie only rs 220 out of total rs3515. I already mail the documents from air india office which shows that i have charged zero rupees. Worst customer service i want to file case on company for this fraud.

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Aug 13, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Ixigo Customer Care's response Hi Sameer,

Greetings from ixigo!

We sincerely apologise for the inconvenience caused. Please note we are following up your case with our team concern and waiting for their update on the same.

Please bear with us in the meantime.

Regards,
Team ixigo!

Dec 02, 2019

Updated by sameer93g Always gives same answer from 2 months, say something new. Your not the worth of anything you are providing not bookings not customer services nor payments . Worst customer services.

Verified Support

May 07, 2020

Ixigo Customer Care's response Hi Sameer,

Greetings from ixigo!

We wish to inform you that refund of INR 2916 against trip id: IF[protected] had been processed.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Regards,
Team ixigo

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Comments

Supriya K N

from Mumbai, Maharashtra

Dec 4, 2019

Was trying to book flight money is deducted from my account, but ixigo declined my booking can I gety money ack soon, confirm me if I am getting my money back, make sure I get .. I need to use it for my further booking, I chose ixigo as a trusted app I dint know it can be thins, disappointed.
Transaction I'd:[protected]