[Resolved]  Ixigo — flight cancelled by airline due to janta curfew

I had booked a spicejet flight no sg 8179 having pnr ff38xn from delhi to mumbai on 22 march 2020 having departure time of 19.45-2205 hours from ixigo having booking no if[protected].

On 22 march morning at 6 a. M itself, i got a message from spicejet indicating that due to operational reasons my flight has been cancelled and preponed to flight no sg 8723 with revised departure time of 08.30- 10.45 hours. Since the flight was preponed for more than 11 hours and intimation was given just 2 hours before its departure, i could not travel in it. After contacting spicejet customer service, i was told that since the flight has been preponed for more than 11 hours by the airline, i was eligible for the full refund if not travelled. Today i have recieved a mail from them stating that they have initiated a full refund of rs. 2, 676/- to the booking partner.

Upon contacting your customer care today, i was told to cancel the booking through ixigo app. I did the cancellation on app on[protected] but still have not got the refund

Hence i am hereby requesting you to kindly credit the full refund issued by the airline back to my original mode of payment.