[Resolved] Ixigo — help needed

[Resolved] Ixigo — help needed

V Vineet Tandon, PMP from Gurgaon, Haryana Jul 8, 2019

Hi I was booking tickets from delhi to kanpur for 22nd october using upi payment mode on ixigo app... Using my mobile number [protected] and irctc i’d kbhatia123 The money (6290) was deducted from my upi app and the ixigo website took me back to the passenger list page.. I checked on irctc website and ixigo too there is no mention of this transaction in successfull or failed? I did book tickets again for to and fro from new delhi to kanpur however money has been deducted thrice... I need my 6290 back... I spoke to irctc they say i need to talk to ixigo however there is no customer service for ixigo... Pls help me Below is the message showing on my bank site Upi-le travenues [protected]@axisbank-utib[protected]-le travenues techn Regards Vineet [protected] Was this information helpful? No (0) Yes (0)
Aug 8, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Ixigo Customer Care's response Hi Vineet, Greetings from ixigo! We tried to reach you but were not able to connect. Please share the failed ixigo Booking/Trip ID starting from "IXITR" so that we can get it checked. You can find it in the email or SMS that you would have received from us. You can also find it in the "Transactions" section of the ixigo app. Please share the details with us at [protected]@ixigo.com. We will be waiting for your response. Regards, Team ixigo!
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Bharathdj

from Mumbai, Maharashtra

Jul 8, 2019

Dear sir/Mam
I have booked my tickets in ixigo via google-pay (upi) and my money was deducted from my bank account amd tickeck is neither confirmed nor failed so kindly solve my problem as soon as possible...
Upi id:[protected]
To:- Le Travenues Technology pvt lmtd
[protected]@axisbank