[Resolved] Ixigo — i have not received refund for rs.1674 despite your message dt.7.05.2018 atm 74332748126812543871490 pl. resolve the issue at the earliest

[Resolved] Ixigo — i have not received refund for rs.1674 despite your message dt.7.05.2018 atm 74332748126812543871490 pl. resolve the issue at the earliest

U U P saini from Haridwar, Uttarakhand May 15, 2018

I have not received refund of rail reservation for ra.1674 despite your message dt.07.05.2018 that It has been processed and money will receive within 48 hours. Atm 74332748126812543871490 till date our bank account has not credited please check and refund the amount. It is too late despite your message on it. My email id up. [protected]@nic.co.in Pl. Refund the above. Amount Thanks Was this information helpful? No (0) Yes (0)
Jun 19, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. May 15, 2018 Updated by U P saini Thank you Verified Support May 16, 2018 Ixigo Customer Care's response Hi, Greetings from ixigo! Please be informed we have already refunded the said amount to your source account. We would like to clarify that the ARN numbers provided are sufficient proof of the refund processed from our end. Beyond this, there is no other formality remaining from our side. We are sure you will understand that we do not have control over your bank or your account. So it would not be possible for us to credit your account. We process the refund to your bank and they are responsible to credit your account. It is now entirely up to your bank to locate the refund and credit your account with the reference numbers provided by us. Your bank's branch may not be able to trace the refund from their record. Please ask them to check with their Central Operations Team and they should be able to locate the refund. We appreciate your patience and co-operation. For further assistance feel free to write at [protected]@ixigo.com. Regards, Team ixigo
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sksaddamhossain

from Bhubaneshwar, Odisha

May 16, 2018

Plz refund my cash

Ixigo Customer Care's response, May 16, 2018

Verified Support

Hi,

Greetings fro ixigo!

Could you please share the ixigo Booking/trip ID starting from "IXITR" or the PNR along with registered Email ID used for logging in so that we can check and assist you better.

Looking forward to your reply.

For further assistance feel free to write to us at [email protected].

Regards,
Team ixigo