[Resolved] Ixigo — I tried to book train ticket in ixigo app using phonepe but didnt get any refund message

ADcosta

from Mumbai, Maharashtra

Oct 4, 2019

Website: www.ixigo.com

I tried to book train ticket from howrah to yeshwanthpur on ixigo using phone pe app, my amount was deducted from phonepe but on the ixigo page it was still showing "amount to be deducted rs 6k" and i tried to refresh the page but it was showing "cancel transaction/bookings?" and then at the end payment time was over and nothing happened. My money also didnt get refund and neither i received any message regarding refundment. Please help. I have attached a picture of the phone pe transaction page.

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Nov 7, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Oct 04, 2019

Updated by ADcosta Thank you so much, my money got refunded.

Oct 05, 2019

Updated by ADcosta I got my money back. Thank you

Verified Support

Oct 05, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We believe your query has been resolved.

For any other assistance please do let us know.

Regards,
Team ixigo!