[Resolved] Ixigo — I'm complaining regarding money debited

AshwaniRo

Jan 9, 2020

Address: Neem ka thana, 135107

I recently had tried to book train ticket from Nim ka Thana To Chandigarh through ixigo train app and gone for upi Bheem payment. After my account got debited with an amount of Rs. 1585 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.
These don’t have a customer care service also. Please help me ..

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Aug 6, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2020

Ixigo Customer Care's response Hi Ashwani,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!

Jan 13, 2020

Updated by AshwaniRo Please Solve My Complaint
Ashwani
Email ID - [protected]@gmail.com
Mobile No - [protected]

Verified Support

May 07, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund of INR 1585.40/- has already been processed to your source account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For further assistance please do let us know.

Regards,
Team ixigo