[Resolved] Ixigo — irctc ticket refund amount not received

Rajkamal Punniakodi

May 7, 2020

Address: Chennai

I have booked train tickets for my journey but today i got sms from irctc states that ticket has been cancelled due to covid-19.

While booking tickets i have made payment through icici paylater account (Net banking) which has been closed from my end on 09th march 2020.

Requesting your assistance to get refund amount to other bank account.

Name : p rajkamal
Pnr : [protected] & [protected]
Mobile no : [protected]
Bank name : dbs bank
Account no :[protected]
Bank ifsc : dbss0in0811

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Aug 11, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

May 11, 2020

Ixigo Customer Care's response Dear Customer,

Greetings from ixigo!

We wish to inform you that refund against the shared trip PNR has been initiated and amount will be credited in 1-2 days.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

For any other assistance please do let us know.

Regards,
Team ixigo