[Resolved]  Ixigo — ixigo not giving refund of ticket and no reply

Address: GIDC Sachin, Surat, Gujarat, 395007

Dear sir/ madam

Pls reply very sincerely & seriously to this message as ixigo not giving proper reply to our refund query and we have been struggling since 17days to contact your company.

Prerecorded tara & prerecorded ivrs on the call made it very difficult to reach your company they have no useful information.

I regularly book through ixigo but this time my booking id ixitr[protected]

Pnr no. [protected]
Train no. 19218 sau janta exp
St to adh
Ajay gupta + 4
Ticket amount : 2603/-
Date of journey 30/9/2019
Date of booking: 12/09/2019
Date of cancellation: 12/09/2019

Refund amount: 2150/- not received to source of payment since 12/09/2019

We have repeatedly inquired with bank branch face to face with your arn no. But to no avail. They say their doors are open but your company has not sent payment how can they receive.

We have our latest bank statements attached to this mail as a proof and also correspondence with your company only to hear a prerecorded ivrs and prerecorded tara.

Pls seriously look into the matter it does not suit your company's goodwill.

Pls reply with a solid proof and refund details so that i don't need to reach twitter with this post.

Reply asap!

Regards

Ankit gupta ([protected], [protected])
[protected]@gmail.com