[Resolved] Ixigo — ixigo payment successful but could not login to, irctc account so booking is not successful

Kiran Shaji

from Bengaluru, Karnataka

Dec 20, 2018

Address: 685565

Today i booked a ticked for bnc to awy through your app and successfully made the payment.

However at the time of logging into irctc credentials the phone crashed and i colud not get my tickets. Now i am not able to acces that login section of booking.

When i checked with my irctc account, no booking is registered.

The transaction history in your app shows "payment successful booking pending".

Order id: ixitr[protected]

Can you please help?

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Jan 16, 2019

Complaint marked as Resolved

The day i registered the complaint i got an email from the IXIGO team stating that i will receive my refund within 5 working days. And within 5 days the cash was refunded. Thanks

Ixigo customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

Ixigo Customer Care's response Hi Kiran,

Greetings from ixigo!

Please be informed booking against the shared id is failed and refund shall reflect into your bank account within 5 days as per bank refund policies. You would get this amount from "Le Travenues Technology / ixigo" in your payment statement.

Rest assured! Your money is safe and will surely be refunded to your bank.

For any further assistance, please write back to us at [protected]@ixigo.com.

Regards,
Team ixigo.