[Resolved] Ixigo — money debited but tickets not booked

Jitenderjit Singh

from Khanna, Punjab

Nov 3, 2019

Address: Surat, Gujarat, 395009

I was trying to book 2 tickets from chandigarh to subzi mandi on 2.11.2019 on train number 12058 una delhi shtbdi, i tried the transaction twice and on both the occasions money was debited from account but ticket was not booked and even money hasn’t been received in the account as refund. Kindly update me with the current status of transaction. Photos of payment receipts are attached herewith.

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Dec 20, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi Jitenderjit,

Greetings from ixigo!

We wish to inform you that refund against the failed booking attempt has already been initiated and same shall reflect into your account by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Comments

KOLLAVKK

from Mumbai, Maharashtra

Nov 5, 2019

I tried to book a train ticket from Guntur to Lingampally. I have selected the payment mode as UPI and paid through G Pay. Amount for this ticekt was 1056.38 for which the transaction id was[protected]. This transaction was successfull but I have not been issued a ticket. Moreover this transaction was not reflecting in IXIGO account

Vasudev Kalange

from Nagpur, Maharashtra

Nov 7, 2019

I have not received the refund even after 7 days. I had train booking and it could not be confirmed the details are as below given .
Booking Id IXITR[protected]
Train Name Sahyadri Exp
Date of journey 2019.12.06

Refund of Rs.2286.26