[Resolved] Ixigo — money deducted but booking not done using gpay

Shubham29196

Jan 8, 2020

Address: g 2/70,1100 quarters arera colony, bhopal, Bhopal, Madhya Pradesh, 462016

This happened today on 8th jan when I was booking flight from bhopal to mumbai
Air india 8:10 am 14th January for 2 passengers
I used Google pay as my payment method, Firstly it sent me a notification but when I opened it it wasn't updating properly so i went back to Ixigo app and press back and then I opted for GPay again and It sent me a Request this time then When i paid the money I think I used the older Request and my booking was timed out and booking was not successful .Please Refund my money as it is a big amount .I am attaching Screenshots

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Feb 10, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Jan 08, 2020

Updated by Shubham29196 this was the payment screen where it did not confirm and timed out

Verified Support

Jan 10, 2020

Ixigo Customer Care's response Dear Shubham,

Greetings from ixigo!

We apologize for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated and will reflect in your bank account in 7 days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

For any further assistance, please write to us at [protected]@ixigo.com.

Thanks
Team ixigo.