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[Resolved]  Ixigo — money deducted but not confirmed tickets

My ticket is not confirmed but still the amount of 454.18 was deducted from my account *5403 on 8 april as i have booked my ticket form ixigo app then for payment option i have chosen pytm payment bank which taken but there transaction got failed but still the amount was deducted and on ixigo app it is not showing anything related to booking so i request to refund the amount deducted
Upi transaction id:[protected]
Bank name :paytm payment bank
Please look into the matter and do the needful at the earliest...
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May 14, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2019
Ixigo Customer Care's response Hi Vikas,

Greetings from ixigo!

Thanks for writing in. We couldn't find your details. Could you please share the failed ixigo Booking/trip ID starting from "IXITR" so that we can check and assist you better.

You must have received a mail/ SMS regarding the same. Alternatively, you can find the same in the "Transactions" section of the ixigo app.

Looking forward to your reply.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
 
2 Comments

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Comments

Canceled my Flight tickets around 22 days ago still haven't got any refund
Reference Number for : PRL08AY7UTN
pLEASE CONTACT ME ON MY EMAIN: [protected]@yahoo.co.in
Reply
Dear team,
Hi Alisha

Due to some technical issues the payment for your Jalandhar Cant (JRC) - Ratlam Jn (RTM) booking is failed and the amount got deducted from my account as I tried that two times.. And both the time my booking failed and from paytm amount is deducted .
1) Booking ID: IXITR[protected]
2)Booking ID: IXITR[protected]

And in transaction history only one failed trip is showing in ixigo app..
Please refund my amount (2095.58+2095.58 = 4, 191.16) as soon as possible.
Thanks..!!

Reply

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