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I have made payment the transaction was successful but did not receive the flight ticket, as I’m in dilemma whether I get the refund so that I can’t book another ticket.

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I tried to book a ticket for 15 November from delhi to Ahmedabad in ashram express and i paid through phonepay but i didn't got the tickets
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2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002