[Resolved] Ixigo — money deducted from upi but ticket not confirmed

yash nirmale

from Bengaluru, Karnataka

Oct 14, 2018

Address: Korba, Chhattisgarh, 495677

Today i was booking a train ticket from raipur to korba. I opted the upi option in the payment section. Payment was successful but any result was not displaying in the app. I want the refund. The upi transaction id is[protected]. I tried to call the helpline number but it was not valid please take care of your services in this competitive world or you have to face a hard time in future

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Nov 18, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2018

Ixigo Customer Care's response Hi Yash,

Greetings from ixigo

We're really sorry to hear that your ticket could not be issued. However, please be assured that your amount is completely safe and has been already refunded to your bank. It will reflect in your account within 2-3 working days. We seek your patience meanwhile.

Thanks for your kind cooperation!

Regards,
Team ixigo

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Comments

subhassnvelu

from Chidambaram, Tamil Nadu

Oct 15, 2018

Sir, I had cancelled my train ticket PNR.no.[protected] on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI.

subhassnvelu's reply, Oct 10, 2018

Sir, I had cancelled my train ticket PNR.no.4146305924 on 28.9.18.I had been informed Rs.395/- would be refunded within 5-7 days, vide ARN 30001082738177109356633. But till date the amount was not credited in my bank account...Plz. kindly refund the amountRs.395/- atonce.
Regards,
G.MUTHUSWAMI

Prasadarao k

Mar 26, 2019

Dear
I was booked tickets in ixigo
1) one ticket booked but not conform apount detected
2) ticket cancellation I was tried but it was not cancellation. It was showing trip not found
Please cancel these pnr no check and confirm