[Resolved]  Ixigo — money deducted, whereas ixigo did not process the ticket

Address: Pune, Maharashtra, Pune, Maharashtra, 412207

Hi,

I write to raise a complaint regarding an air ticket booking that i made through ixigo on august 21, 2019 for a journey to be made on august 25, 2019 for travelling from pune to kolkata. The ticket cost me rs.5044 and the amount got deducted from my bank account but i did not receive the e-ticket either through mail or on the app. I have attached the screenshot confirming the payment of rs.5044 being made successfully. The email id registered with my account is [protected]@gmail.com and my booking id is if[protected].

Kindly do the needful to resolve this issue as this is a complete harassment for someone booking last minute ticket to be waiting for the refund and let the prices raise higher in the meantime and end up paying a higher price for the same ticket with no fault of theirs. This is the 2nd time i am writing about the same complain as a reminder since there was no action taken by ixigo the last time.

I am also attaching the screenshot of the email received from ixigo during the booking confirming the pending and failed status as the last time ixigo denied of having any such booking based on the given details.

Thank you