[Resolved] Ixigo — money didn't refund

maheshcharan888

from Bengaluru, Karnataka

Jul 5, 2019

Address: Bellary, Karnataka, 583101

On 04th may 2019 at 08:11 am, i tried to book train ticket from ballari to secunderabad through ixigo train app and gone for upi paytm payment. After my account got debited with an amount of rs.549.88 it doesn’t redirect me to the ixigo payment page and i didn’t receive any other confirmation regarding this.

These don’t have a customer care service also. Please help me..

And refund my ammount

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

Ixigo Customer Care's response Hi Mahesh,

Greetings from ixigo!

We could not trace your booking from the details provided. We would appreciate it if you could share the booking details with us over e-mail: [protected]@ixigo.com. We will look into it and resolve this at the earliest.

Looking forward to your response.

Regards,
Team ixigo!

Related Ixigo reviews

View all 2414 Ixigo Reviews

Comments

Hariprasad Dandime

from Delhi, Delhi

Jul 8, 2019

Today I paid the train ticket amount 570 rupees from phone Pay account. And I didn't get the ticket but the amount is deducted from my account. Please refund my money as early as possible. Or send me the phone number where I can contact to ixigo. My contact number is [protected].