[Resolved] Ixigo — money is deducted,no booking,refund required

Dipin Nambiar

from Taliparamba, Kerala

Jan 20, 2019

Address: Kannur, Kerala, 670307

Website: www.ixigo.com

This is to inform that transaction on 20th january 2019, 12:21 am. An amount of 3709.96 rs is deducted from my account.in ixigo transaction history there is no such transaction is shown and no booking is done and no feedback message received, only received the feedback message from my bank that shows money is deducted from my account. Kindly provide a facility to refund my amount as quick as possible.

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Feb 22, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2019

Ixigo Customer Care's response Hi Dipu,

Greetings from ixigo!

Thank you for writing in. Please be informed refund against the mentioned failed transaction has been initiated and shall reflect into your bank account within 5 working days as per bank refund policies.

Rest assured! Your money is safe and will surely be refunded to your bank.

In case of any other assistance, please write to us at [protected]@ixigo.com.

Regards,
Team ixigo!

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Comments

deen islam

Jan 24, 2019

I tried to book trian ticket through Ixigo application, payment was succesful but the train ticket was not booked it happens today[protected] .

Hope u wil solve my problem, my ixigo Email ID is [protected]@gmail.com