[Resolved] Ixigo — money is not refunded yet

Jiya0310

from Delhi, Delhi

Jun 20, 2019

Address: New Delhi, Delhi

Website: Ixigo

Actually i booked a train ticket from Shmata Vd Katra to Old Delhi in Jammu Mail on (06.06.2019) but the booking didn't take place successfully only the amount from my account was taken and it showed that the session got expired and i had received a mail about the refund of money and then I again book another ticket but cancelled it due to some other issues, which is also considered refundable.. When will i get my refund money credited and to check that if it was credited.. I want help regarding this refund

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Jul 26, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

Ixigo Customer Care's response Dear Jiya,

Greetings from ixigo!

Details regarding the failed and the cancelled booking has been sent to your email ID at pat****[protected]@gmail.com. We request you to check your email for the details.

For any further query or assistance, please write to us at [protected]@ixigo.com

Regards
Team ixigo.

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Comments

Prashan Jha

from Mumbai, Maharashtra

Jun 20, 2019

Hello,

Last 1 hours before I had paid the amount of 984 rup for railway ticket but after payment deducted no any msg or mail received. Let me confirm that why after payment deducted ticket not confirmed. If not satisfying answer from your end will go to another way.
Customer care no always busy this is really horrible.

kundanrawat919

from Mumbai, Maharashtra

Jun 21, 2019

Dear sir tickets is not booked and payment is debit from my bank account.

My id. kundanrawat919
Booking date. 16:06:2019
Book by. Ixigo
Payment by. Bhim UPI (App)
Transaction I'd ..[protected]
Amount: 2261
My mobile. [protected]
Pls refund my amt...