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[Resolved]  Ixigo — money not refunded yet

Address: Gurgaon, Haryana

Today 12|01|2020 i was booking a tatkal ticket using ixigo app i was on the payment tab and was using paytm upi to pay the amount my money ie.₹1530.4 got deducted but my ticket wasn't booked and my booking tab and details were deleted and i was transferred to the home page with no details left. Please ixigo help me with the above matter my upi reference id is[protected]
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Jan 15, 2020
Complaint marked as Resolved 
Thankyou ixigo for sincerely returning my money back to my account.Thanks for the instant help and support.
Ixigo customer support has been notified about the posted complaint.
Verified Support
Jan 12, 2020
Ixigo Customer Care's response Hi Abhishek,

Greetings from ixigo!

We are not able to find any details. Request you to please share your exact e-mail and contact number with which you were logged in at the time of booking.

You can email us the details at [protected]@ixigo.com.

Looking forward to your response.

Regards,
Team ixigo!
Jan 13, 2020
Updated by Abhishek Pillai Please Ixigo don't make me loose my trust in you I believe that you are a genuine brand and will definitely help me in this situation and for your convenience this is my [protected]@gmail.com
Phone No-[protected]
Please ixigo refund my amount
 
3 Comments

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Comments

I had tried to book a forget from Calcutta to Kochi for 20/ Jan /2020. I had used the ixigo portal to book the tickets and used the UPI payment option. I received the collect request and I made the payment, however I did not receive any confirmation of the ticket and the transaction didnt seem to got through despite payment being made.

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I had tried to book a forget from Calcutta to Kochi for 20/ Jan /2020. I had used the ixigo portal to book the tickets and used the UPI payment option. I received the collect request and I made the payment, however I did not receive any confirmation of the ticket and the transaction didnt seem to got through despite payment being made.
Reply
I had booked a ticket for 17 Jan 2020.but due to some reasons I want to reschedule to 20 Jan 2020. Customer care executive asked me to pay the extra amount for rescheduling.I had paid the amount but I did not got ticket so far.I asked them to cancel the rescheduling and refund my money. But there is no response from there side.

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