[Resolved] Ixigo — money was deducted but booking failed

[Resolved] Ixigo — money was deducted but booking failed

V Vignesh33@ from Hyderabad, Telangana Oct 6, 2019

I have tried to book for flight for 9th october morning 11:30 using debit card the amount was debited but booking was cancelled i have sent mail also but no response to it the ticket was booked in name of murugan sakkanan using karurvysya debit card Mobile no =[protected] Please respond to the message it would be great if you refund the money as soon as possible Mail i'd =[protected]@gmail.com Was this information helpful? No (0) Yes (0)
Nov 8, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 08, 2019 Ixigo Customer Care's response Hi Vignesh, Greetings from ixigo! We wish to inform you that refund of Rs 2551.0 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo!
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mkothawala52

from Hoshangabad, Madhya Pradesh

Oct 7, 2019

Was booking my train tickets from ixigo and had made the payment through upi and confirmed the same from google pay and after that when again I get back to ixigo site the ticket window was not visible and was unable to book tickets and my account was debitted without booking.