[Resolved] Ixigo — my cancelled air india isn't yet refunded

Nitoka V Swu

Mar 16, 2020

Address: New Delhi, Delhi

My flight date was on 18th october 2019 at 8:00 am. On the day i headed for journey, but i was told from the counter that my flight was overbooked and therefore i have to cancel for which i will be compensated and i did the same. But on monday 21st october i was refunded with only rs.260, but my actual flight ticket cost was rs.8287. I couldn't reach the helpline for so long and finally i found this window therefore i request to kindly look into my problem and refund the amount which is yet to be refunded. Thank you.

Booking id - if[protected]

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Aug 7, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Mar 16, 2020

Updated by Nitoka V Swu Appendages

Verified Support

May 05, 2020

Ixigo Customer Care's response Hi Nitoka,

Greetings from ixigo!

We can see that the refund amount received is after the deduction of the airline penalties. In such cases where the flight is cancelled by the airline last minute, a stamped endorsement copy is shared by the airline with the passenger. Please share the same with us using the chat option available on ixigo app and we would glad to take this up with the airline.

We request your understanding.

Thanks
Team ixigo